Ep. 22 | The True Cost of Technology: Has Multifamily Lost Its Human Touch?

In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Ben Nollola, Vice President of Operations at Gables Residential, for a deep dive into leadership evolution, operational excellence, and the future of multifamily management. Listen in to hear Ben:

• Share his inspiring story of how a life-altering decision at 18 led him from a music scholarship to a nearly three-decade career in property management,
• Explain why the rapid adoption of technology has increased business sophistication but weakened on-site teams’ fundamental operational knowledge
• Discuss how Gables is preserving a "Rolls Royce" experience through mentorship, subject matter expertise, and a human-first approach in an increasingly automated industry.