28 min
Ep. 6: How to Balance Efficiency and Quality for an Outstanding CX (with Matt Benidt) Unlocking Customer Service
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- Management
We sat down with Matt Benidt, Branch Banking Operations Group Director at Western Alliance Bank, to find out what it takes to deliver outstanding customer service. Leaders have to strike a balance between efficiency and quality, and today, technology exists to tip the scales in your favor. Learn how Matt’s created member loyalty at the banks he’s worked for and what he sees as the formula for success.
We sat down with Matt Benidt, Branch Banking Operations Group Director at Western Alliance Bank, to find out what it takes to deliver outstanding customer service. Leaders have to strike a balance between efficiency and quality, and today, technology exists to tip the scales in your favor. Learn how Matt’s created member loyalty at the banks he’s worked for and what he sees as the formula for success.
28 min