35 min

Ep. 7: How to Use Your Contact Center’s Data to Make Better Business Decisions (with Ric Kosiba‪)‬ Unlocking Customer Service

    • Management

Sharpen’s very own Chief Data Scientist, Ric Kosiba, joins us to talk about how to get more from your contact center’s data. In this episode, Ric explains how your contact center leaders can validate and report on key pieces of your customer experience for a more predictable future. Share the episode with your CC managers and directors to help them simplify your data and show execs the dollar amount behind every decision.

Sharpen’s very own Chief Data Scientist, Ric Kosiba, joins us to talk about how to get more from your contact center’s data. In this episode, Ric explains how your contact center leaders can validate and report on key pieces of your customer experience for a more predictable future. Share the episode with your CC managers and directors to help them simplify your data and show execs the dollar amount behind every decision.

35 min