This week’s episode features someone who was fascinating to talk to. First off, I've never interviewed an actual movie star on The Nordy Pod, but she’s also the founder of The Honest Company, a mission-driven brand focused on leading the clean lifestyle movement. We’ve been honored to partner with her brand here at Nordstrom, and I’m super excited now to share with you my conversation with Jessica Alba.
Jessica’s story is largely an entrepreneur’s story, a theme we feature regularly on this show. From a modest upbringing and no connections or training in the film industry, Jessica outshined thousands of hopeful applicants in a talent search contest at the age of 11, launching a massively successful career in Hollywood, providing her a foundation of financial stability she never knew growing up. Then in her twenties, while pregnant with her first child, Jessica experienced an allergic reaction to a laundry detergent marketed to mothers, prompting her to question industry standards, and like a true entrepreneur, founded The Honest Company to fill a void that she found as a consumer. I’ve met Jessica on a few different occasions, and have also had the pleasure of spending some time with her in Seattle as she visited Nordstrom to work with our merchandising team to create plans to grow our business together, but I really enjoyed interviewing her, as I learned a lot more about her motivation, her business acumen, and her determination. Her story is inspiring and I know you’re going to love learning more about Jessica and The Honest Company.
After my conversation with Jessica, you’ll hear from Ashley Christian, one of Nordstrom’s top salespeople out of our store at Barton Creek in Austin Texas. I was pleased to learn about how bringing her authentic self to the job every day gives her purpose and creates lasting relationships with customers. It’s really a textbook example of what creates satisfaction for customers, elevates our service reputation, and gives meaning and successful outcomes to someone who serves customers for a living.
Thanks for tuning in to episode 7. We hope you enjoy!
Did you know that YOU can actually be on The Nordy Pod? This show isn’t just a one-way conversation. We want to hear about what Nordstrom looks like through YOUR eyes! Share your Nordstrom experience, good or bad, by giving us a call and leaving a voicemail at: (206) 594-0526, or send us an email to email@example.com to be a part of the conversation!