37 min
Ep. 8: The Core Tenets of a Successful Customer Service Strategy (with Cheryl Helm) Unlocking Customer Service
-
- Management
Cheryl Helm of Helm Communications explains what’s at the core of a good customer service strategy. Customer service leaders pour tons of time and energy into finding the right product mix and seeking out the right features for their customers. But shiny, new features can’t fix a bad strategy. Tune in as Cheryl shares actionable advice to fix your contact center strategy for a better customer (and agent) experience.
Cheryl Helm of Helm Communications explains what’s at the core of a good customer service strategy. Customer service leaders pour tons of time and energy into finding the right product mix and seeking out the right features for their customers. But shiny, new features can’t fix a bad strategy. Tune in as Cheryl shares actionable advice to fix your contact center strategy for a better customer (and agent) experience.
37 min