Ep. 99 - Improving NOI Through Better Management And Customer Service with Brock Mergist The Art of Winning

Brock Mergist is a decorated U.S. Army Special Forces and Special Missions Unit combat veteran with 20 years of honorable service. In addition to his military background, Brock is the founder, owner, and operator of Aquila Multifamily. He began a career in commercial real estate to provide freedom to himself and his family. Aquila has gone full-cycle on a 384-unit apartment complex in Daytona and is the lead sponsor on a 56-unit asset in Fayetteville.
 
Brock believes that tithing through investing is an essential aspect of the company. He pledges to give a worthy cause a percentage of all profits that will grow over time. Those organizations closest to his heart are; Coast to Coast, Big Sky Bravery, St. Jude’s Children’s Hospital, veteran suicide prevention, and combating human trafficking.
 
In this episode, Ashton engages in an insightful conversation with Brock Mergist, Brock discusses strategies that can help maximize net operating income when investing in multifamily syndications. He talks about looking at data and devising a plan for execution, as well as continuously keeping it updated; targeting properties managed poorly, and cutting costs through bill backs and others.
 
Tune in to this episode, as Brock provides listeners valuable insight into multifamily syndications so they can create a successful business!
 
[00:00 – 05:53] How The Military Helped Shape A Successful Businessman
Brock Mergist is the Founder and Managing partner of Aquila Multifamily He believes that tithing through investing and pledges a certain percentage of all profits toward organizations   
[05:54 - 13:59] Improving NOI Through Better Management And Customer Service
How he started his own business and multifamily investing business Learning how to leverage other people’s skills Delegation is an important role Underwriting deals was a necessity  
[14:00 - 41:24] Treat Residents Like Family To Build Relationships
Looking at data as a mission plan and devising the plan accordingly Underwrite every month to predict future trends Target properties with poor management for potential savings Treat residents like family to show acre and build relationships  
[41:25 – 52:43] Closing Segment
What was the biggest thing for you that you implemented in your business, that made the most impact on your success? Brock says, his upbringing has given him the drive not to quit What are you doing for your health?  Brock mentions, working out as soon as he wakes up and getting proper sleep What brings you the most joy in life right now? Brock says, being on a spiritual journey and building a lasting legacy for his kids What would be your metric to let you know that you're winning? He says his score sheet is, “How many people can I help right now?”  
Connect with Brock!
Website: Aquila Multifamily
Linkedin: Brock J. Mergist 
 
 
Want to learn more about creating multiple income streams, wealth protection, financial freedom, or real estate investing? Join our investor club, check out our blog, get our free ebook on investing, or join us for our monthly Real Estate Investing Made Simple virtual meetup. Take the first to your wins in life and head on to http://www.valkeregroup.com.
 
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Key Quotes
 
“These are your residents, they're people if you treat them like family and they'll tend to show respect for that. And when it's time to renew, they're going to renew because they know that you're taking care of them.” – Brock Mergist