1 hr 1 min

EP24 - Outside-In Transformation of Service with Jon Barr, KONE Service Council inService™ Podcast Series

    • Management

In the Service Council’s 2022 survey, “Voice of the Field Service Engineer,” over half of front-line agents indicated that they don’t plan on remaining in field service for the length of their career. If service organizations want to retain talent and win in a competitive labor market, they must reimagine the experience they are providing for their most valuable players – their field service engineers.

On the latest episode of the inService ™ Podcast Live, host David Nour is joined by Jon Barr, Head of IT – Americas for KONE. Jon discusses his organization’s outside-in service strategy to ensure a world-class experience not just for KONE customers, but for their technicians as well. Jon will also discuss KONE’s unique approach to operational technology and designing for serviceability.

Jon is the head of Information Technology for KONE Americas. In this role, he leads transformational information technology initiatives across the United States, Canada, and Mexico. His efforts focus on ensuring world-class processes and tools are in place to empower business results for KONE Americas. Jon has been with KONE Americas for over 24 years and serves on the Americas Leadership Team.

In the Service Council’s 2022 survey, “Voice of the Field Service Engineer,” over half of front-line agents indicated that they don’t plan on remaining in field service for the length of their career. If service organizations want to retain talent and win in a competitive labor market, they must reimagine the experience they are providing for their most valuable players – their field service engineers.

On the latest episode of the inService ™ Podcast Live, host David Nour is joined by Jon Barr, Head of IT – Americas for KONE. Jon discusses his organization’s outside-in service strategy to ensure a world-class experience not just for KONE customers, but for their technicians as well. Jon will also discuss KONE’s unique approach to operational technology and designing for serviceability.

Jon is the head of Information Technology for KONE Americas. In this role, he leads transformational information technology initiatives across the United States, Canada, and Mexico. His efforts focus on ensuring world-class processes and tools are in place to empower business results for KONE Americas. Jon has been with KONE Americas for over 24 years and serves on the Americas Leadership Team.

1 hr 1 min