Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

Paul Rogers and James Gurd

Welcome to Inside Commerce, your independent guide to ecommerce success. Hosted by seasoned consultants James Gurd & Paul Rogers, our weekly podcast delivers clear, unbiased insights backed by decades of industry expertise. Formerly known as Re:platform, Inside Commerce is your go-to resource for navigating the fast-paced world of ecommerce and planning for performance improvements. Get weekly updates to keep pace with the latest trends, expert interviews, and real-world case studies to stay ahead of the curve. At Inside Commerce, we believe informed decisions are the key to lasting success.

  1. قبل يوم واحد

    EP315: Scaling Smart - How To Make Better Technology Choices for Ecommerce Growth, With Lauren Muir

    Navigating the Tech Landscape: A Guide for Growing Ecommerce Businesses Choosing the right technology can make or break your business as it scales. This episode delves into the critical decisions ecommerce leaders face when selecting tech solutions that align with their growth strategies. Our guest, Lauren Muir, was the Head of Ecommerce at Oh Polly as it grew to £130m+ in online sales. She's seen first hand the challenges in selecting the right tech to enable growth, and has practical advice based on experience of solving these problems. Understanding how to leverage technology effectively is key to staying competitive and meeting customer demands. Why listen? Insights from two industry experts on the latest tech trends. Learn how to evaluate technology options that fit your business needs. Discover strategies to future-proof your eCommerce operations. Key Discussion Points: Understanding the tech needs of a growing business: explore how technology requirements evolve as an ecommerce business matures and the importance of aligning tech choices with business goals. Evaluating tech solutions: criteria for selecting the right technology, including scalability, integration capabilities and cost-effectiveness.The role of data: how data-driven decision making can enhance customer experience and drive growth.Balancing innovation & stability: the challenges of adopting new technologies while maintaining operational stability. Future proofing your tech stack: tips on building a flexible tech infrastructure that can adapt to future challenges. Tune in to help your ecommerce business make the right technology choices and plan for sustainable growth. Chapters: [00:30] Introductions & Lauren's Ecommerce Journey[06:30] How Brand Maturity Impacts Tech Decisions[09:30] The Pros & Cons of App Stacks[19:00] Evaluating Technology Solutions[28:00] Considerations forAnalytics and Customer Experience[37:00] Balancing Innovation, Performance and Stability[46:00] Future-Proofing Tech Stacks[56:00] Conclusions Subscribe to get the latest trends and insights in ecommerce direct to your inbox: ⁠⁠http://eepurl.com/gJFLtj⁠

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  2. ٤ نوفمبر

    EP314: Beyond Quick Fixes - How Puresport is Building a Category-Defining Community-Driven Brand, With CEO Daniel Temm

    In this podcast, discover the inspiring ecommerce growth story of Puresport, a brand that has carved a niche in the sports nutrition industry by championing authenticity and community. Founded by professional rugby players Grayson Hart and Adam Ash, and under the expert guidance of CEO Daniel Temm. Puresport was born from a quest to find natural alternatives to painkillers, leading to the development of drug-test-safe CBD products for athletes. The podcast explores the brand's evolution, highlighting how it has expanded its product range to include energy gels and other sports nutrition products. What you get from the podcast: Understand Puresport's core philosophy, which stands firmly against the quick-fix mentality prevalent in the sports industry. CEO Daniel Temm shares his personal journey from professional rugby to leading a brand that prioritises long-term health solutions over short-term fixes. Discover the importance of authenticity in building a community, through initiatives like running clubs and product testing. The episode touches on the challenges and strategies involved in scaling a community-driven brand while maintaining its core values. Puresport's commitment to authenticity is not just a marketing strategy but a foundational element that resonates deeply with its audience. Subscribe to get the latest trends and insights in ecommerce direct to your inbox: ⁠http://eepurl.com/gJFLtj Chapters: [00:30] Introduction to Puresport and Its Founders[03:20] The Journey from Painkillers to CBD Alternatives[06:20] Building a Brand with Authenticity[09:30] Defining a Category-Defining Brand[12:30] The Importance of Community in Business[15:25] Influencer Relationships and Brand Credibility[25:55] The Foundation of Health: Supplements and Lifestyle[28:45] Building a Community-Driven Brand[32:15] Lessons from Product Launches[35:25] Leadership and Consistency in Startups[39:00] Navigating Subscription Models[44:35] Engaging Subscribers: Education and Retention

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  3. ٢٨ أكتوبر

    EP313: Mastering Ecommerce Operations - Secrets to Scaling Success with HighCohesion CEO Aran Kapila

    In the latest episode of our podcast, we cover the operational backbone of ecommerce businesses with industry thought leader Aran Kapila, CEO of leading integration platform HighCohesion. As ecommerce continues to grow, and tech stacks diversify, the importance of robust operations is more critical than ever. Aran shares invaluable insights on how businesses can streamline their operations to support growth and efficiency. Why ecommerce teams should listen: Scalability insights: learn how to prepare your operations for scaling, whether you're a fast-growing startup or an established brand. Efficiency tips: discover strategies to maintain quality and efficiency in back-office processes during rapid growth.Expert advice: learn from Aran and James' experience with large-scale integrations and operational transformations across various ecommerce platforms.Future-proofing: understand the importance of proactive planning and documentation to future-proof your business operations. Key discussion points: Operational transformation: the critical role of operational planning and minimising risk based on business size and tech maturity. Integration challenges: the importance of maintaining seamless tech stack integrations to avoid operational bottlenecks.Documentation and process flows: the need for thorough documentation to ensure smooth transitions and scalability.Project management: the necessity of having dedicated project management resources to oversee complex transformations. Chapters: [00:30] Introduction and Episode Overview [02:30] Importance of Operational Planning [08:30] Integration Challenges and Solutions [16:00] Role of Documentation in Scalability [21:00] Project Management in Transformations This episode is useful for teams looking to enhance their operational capabilities and drive sustainable growth. Tune in to gain actionable insights and strategies from industry experts. Subscribe to get the latest trends and insights in ecommerce direct to your inbox: http://eepurl.com/gJFLtj

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  4. ٢٢ أكتوبر

    EP312: From Concept to Launch - Crafting Paul Smith's Premium Loyalty Experience, With Head of Digital Hannah Bennett

    Subscribe for alerts: http://eepurl.com/gJFLtj Podcast summary: Join us for an insightful episode, where we delve into the intricacies of Paul Smith's innovative loyalty program. Discover how this premium brand navigated the challenges of creating a unique customer experience that aligns with its heritage and values. We're joined by Paul Smith's Head of Digital, Hannah Bennett, and the owner of their strategic agency partner, Limesharp. Whether you're a brand strategist, marketer, or simply curious about loyalty programs, this episode offers valuable insights and practical takeaways. Benefits of listening: Gain a deeper understanding of the strategic thinking behind loyalty programs.Learn from industry experts about the challenges and successes in implementing a premium loyalty experience.Discover how Paul Smith integrates creativity and customer engagement into their loyalty strategy. Key Discussion Points: The evolution of Paul Smith's loyalty program and its strategic goals.Challenges faced in aligning different stakeholders and departments.The role of gamification and creative concepts in enhancing customer engagement.Insights into the integration of online and offline customer experiences.Tech stack decisions.Future plans and innovations for expanding the loyalty program. Tune in to explore these topics and more, and see how Paul Smith is setting new standards in customer loyalty.

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  5. ١٥ أكتوبر

    EP311: Replatforming 2.0 - Innovative Approaches for Today's Technology Migration Challenges

    Get inbox alerts when new episodes drop: http://eepurl.com/gJFLtj Podcast summary: James & Paul delve into the transformative world of replatforming projects, exploring modern strategies that redefine success in the current digital landscape. We share real-world insights and experiences, offering listeners a informative guide to navigating the complexities of replatforming with confidence. What's in it for you: This episode is a must-listen for anyone involved in digital transformation or considering a replatforming project.Get valuable insights into the latest best practices that can help you achieve a seamless and effective replatforming experience. Tune in to discover how to leverage modern approaches to maximise project success. Key Discussion Points: The importance of aligning replatforming projects with business goalsModern tools and technologies that streamline the replatforming process. Real-world case studies showcasing successful replatforming strategies. Common pitfalls and how to avoid them for a smoother transition. The role of cross-functional teams in driving replatforming success. Chapters: [00:30] The State of Replatforming Projects [06:30] Market Changes and Technology Evolution [12:30] Understanding Cost Model & ROI Nuances [18:20] The Discovery Phase: Best Practices [24:15] Evolving Ecosystems and Integration Strategies [29:45] The Role of AI in Project Management

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  6. ٧ أكتوبر

    EP310: What Shopify’s OpenAI Checkout Integration Means For Ecommerce Brands

    Summary: James & Paul delve into the evolving landscape of agentic commerce, with agency leaders Chris Marshall of Onstate and Liam Quinn of Visualsoft. The podcast focuses on the recent integration of OpenAI's technology with Shopify. The discussion highlights the potential impact of AI-driven commerce on ecommerce brands, emphasising the need to sift through the hype to understand the practical implications. Key points include the exploration of AI's role in enhancing the shopping experience, the challenges of trust and adoption, and the potential for AI to transform product discovery and purchasing processes. Learn about the strategic considerations for brands in adopting AI technologies, such as the importance of maintaining structured product data and the potential for AI to complement existing sales channels. The conversation also touches on the competitive dynamics between tech giants like Google and OpenAI, and the evolving role of platforms like TikTok in product discovery. The episode concludes with a call for brands to focus on foundational elements like data quality and user experience to effectively leverage AI in commerce. Key discussion points: There is a lot of hype around AI, but practical applications are still emerging.Trust in AI technologies is crucial for consumer adoption.The checkout experience is complex and needs to be optimised.Product discovery through AI can change consumer behaviour.Brands must maintain a strong presence to foster loyalty.Structured data is essential for AI to function effectively in ecommerce.AI can enhance convenience but may not replace traditional shopping experiences.Businesses should focus on solid data foundations before adopting new technologies. Chapters: [00:35] Introduction to Agentic Commerce and AI Checkout [03:30] Understanding the Hype: AI's Role in Ecommerce [06:05] The Practical Implications of AI in Shopping [09:30] Trust Issues in Agentic Commerce [12:00] Adoption Challenges and Consumer Behaviour [15:10] Commercial Opportunities and Limitations [27:40] The Challenge of Customer Experience in AI [30:45] Navigating Payment and Fulfilment Challenges [36:25] The Importance of Data Structure [38:30] Practical Steps for Brands in the AI Era [42:15] Security Concerns and Best Practices in AI

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  7. ٣٠ سبتمبر

    EP309: How to Supercharge Shopify CRO: Segmentation, Personalisation & Testing, With Visually Co-Founder & Vervaunt CRO Lead

    Unlocking the Secrets of Shopify Conversion Rate Optimisation: A Must-Watch Podcast In the latest episode, we dive deep into the world of Conversion Rate Optimisation (CRO) with industry experts Anya Geimanson, Co-founder of Visually, and Nick Phipps, CRO lead from Vervaunt. This podcast is a treasure trove of insights for anyone looking to enhance their ecommerce strategy. Why You Should Tune In: Expert Insights: Gain practical, real-world insights as Anya & Nick share their extensive experience in the field. Actionable Strategies: Learn about the importance of segmentation, personalisation, and testing in driving successful CRO initiatives. Real-World Examples: Discover how leading brands have achieved significant conversion rate improvements through strategic testing and personalisation. Key Discussion Points: The challenges and opportunities of conducting meaningful A/B testing on platforms like Shopify. The role of AI in enhancing personalisation and optimising digital experiences. Strategies for measuring the true impact of CRO efforts beyond just conversion rates. Whether you're a seasoned ecommerce professional or just starting out, this episode offers valuable takeaways to help you optimise your online store and drive growth. Don't miss out on this opportunity to learn from the best in the business. Subscribe now and elevate your CRO game!

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  8. ٢٢ سبتمبر

    EP308: Redefining Customer Experience & Loyalty - Why Ecommerce Brands Need A New Mindset To Win, With Customer First Group Founder Martin Newman

    Podcast summary:It's hard to keep customers happy, and coming back for more. Businesses are constantly seeking innovative ways to enhance customer experience and drive growth. In our latest podcast, we delve into a transformative approach with insights from Martin Newman, one of the world’s leading authorities on customer centricity.Martin challenges the traditional mindset of viewing investment in people as a cost line. Instead, he advocates for a paradigm shift where people are seen as profit centers. This perspective focuses employee on shared outcomes, enhancing customer experience and driving tangible business growth. By investing in their teams, ecommerce brands can unlock the potential of their workforce, leading to improved customer interactions and increased profitability.Throughout the episode, Martin shares actionable insights and real-world examples of how businesses can implement this mindset shift. He emphasises the importance of empowering employees, fostering a culture of innovation, and aligning business strategies with customer needs. By doing so, ecommerce brands can create a competitive edge and build lasting relationships with their customers.Join us as we explore this groundbreaking approach to customer experience and discover how viewing people as profit centres can revolutionise your ecommerce business. Tune in to gain valuable insights from an industry thought leader, and learn how to transform your customer experience strategy for success.Key discussion points:1. Customer experience has evolved to be more customer-centric.2. Many businesses still operate in silos, hindering customer experience.3. Measuring customer experience should focus on long-term value, not just productivity.4. Company culture is crucial for employee engagement and customer satisfaction.5. Engaging employees in cultural change leads to better outcomes.6. Successful brands create emotional connections with their customers.7. Technology should be used strategically to enhance customer experience.8. AI can improve efficiency and personalisation in customer interactions.9. Customer lifetime value should be prioritised over short-term gains.10. A mindset shift is needed to view customer experience as a profit centre.Chapters:[00:45] Introduction to Martin Newman and His Expertise[04:40] The Evolution of Customer Experience[10:50] Measuring Customer Experience Effectively[16:25] The Importance of Culture in Business[22:25] Driving Change and Transformation in Organisations[27:15] The Importance of Employee Engagement[29:30] Building Brand Loyalty Through Purpose[34:55] The Role of AI in Customer Experience[48:40] Transforming CX from Cost Center to Profit CenterSubscribe to our LinkedIn newsletter: https://www.linkedin.com/newsletters/inside-commerce-7126171854813188096/

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Welcome to Inside Commerce, your independent guide to ecommerce success. Hosted by seasoned consultants James Gurd & Paul Rogers, our weekly podcast delivers clear, unbiased insights backed by decades of industry expertise. Formerly known as Re:platform, Inside Commerce is your go-to resource for navigating the fast-paced world of ecommerce and planning for performance improvements. Get weekly updates to keep pace with the latest trends, expert interviews, and real-world case studies to stay ahead of the curve. At Inside Commerce, we believe informed decisions are the key to lasting success.

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