Episode 15: Unhappy Customers, Scott Gerber of the YEC, & Volkswagen | The Bcast The Bcast

Peter and Jonathan discuss how to handle unhappy customers, interview Scott Gerber of the Young Entrepreneur Council, and talk about Volkswagen's customer service disaster.

Show Notes:

Unhappy Customers (:30)
How Should You Handle Unhappy Customers? - bit.ly/1OY12p3
Do You Have What It Takes to Provide Stand-out Customer Service? - bit.ly/1r3IMPy
10 Ideas for Winning Back Unhappy Customers - bit.ly/1p6J7PX
Turn a Negative Customer Service Experience into a Positive - bit.ly/1O0Ngow
What Can I Learn From an Angry Customer? - bit.ly/1J0SzNl
The Nordstrom’s Urban Legend - bit.ly/1O0N7kY
Top Gear - bit.ly/1Nnz1Vo

Scott Gerber (17:00)
Scott's Website - bit.ly/1OmFqji
YEC - bit.ly/1lBVS8R

Volkswagon (31:08)
The Story - bbc.in/21Wav7B
The Software - nyti.ms/1NnyZfZ