Like many bosses, Jon Kaplan thought he was a good leader. The problem? His team at Discover Financial Services didn’t agree. “I had managed to take a team that should have been high performing and I just drove them into the ground,” Jon said.
In this episode, Jon talks about how he rebuilt himself and his team in the wake of failure and how they established the Discover College Commitment, an industry-leading tuition assistance program all Discover employees are eligible for starting their first