Episode 172: Cancellations | What they are costing your business and what you can do about them Female emPOWERED: Winning in Business & Life

Hey there everyone! Welcome back to another episode of the Female Empowered podcast. This week let’s talk about what to do when a client or customer complains about your yoga studio or services. This topic came up from multiple meetings with our membership communities so it’s but proper to discuss this here with you guys!

Dealing With Cancellations

The core topic we will be discussing this week is all about cancellations. Everyone hates cancellations so in this podcast, we will demystify the whole cancellation process and start normalizing how you could handle it while making it a very binary action.

Let’s get to it:
What to do when a client or customer complains about your yoga studio or servicesDealing with cancellationsWhat cancellations are costing you, your business, your clients, your team, and your planningWhy people are cancellingKnowing the reasons for cancellations and having policies in place regarding cancellationsImplementing your cancellation policies based on your core valuesCancellations policies that are time-basedStrategies to implement cancellation policiesStrategy Number 1: Decide what your cancellation policy isStrategy Number 2: Note your cancellation policies in e-mails or text remindersStrategy Number 3: Set up ways on how they could cancelTry automating cancellations as much as possibleStrategy Number 4: Have a strong system in place for your waitlistStrategy Number 5: Have your clients’ credit cards on fileThe mindset around cancellationsYou can serve your people and still set boundariesWays to make enforcing your cancellation policies easier
I think cancellations are a big thing and I would love to start a conversation about it. DM me on Instagram and let me know what you think about cancellations. It is very difficult to navigate this so let’s hear your thoughts about it! Remember, your business is also for you and you can’t scale it if you don’t have policies in place.

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Interested in being a guest on a future Female Friday episode? Email me at Christa@pilatesinthegrove.com!