Window, aisle, or middle? Since Southwest Airlines first took to the skies, seating has been customer's choice. The reasons behind the open seating have as much to do with the airline’s unique culture as they do with an optimized boarding process. In this episode, Managing Director Customer Experience Tony Roach explains the policy that sets Southwest apart from the rest.
For more stories on Southwest Airlines’ 50 years of flying and a look behind the scenes, check out latimes.com/isthisseatopen