Episode 26 Stop thinking about accounts and start thinking about customers Fair Debt

What you'll learn about in this episode:
According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused more on defensive initiatives including regulatory, compliance goals. In this episode we will discuss the key foundational components of becoming a data first culture, and the lessons the software development lifecycle can teach you about the culture, cohesion and psychological safety needed to ignite innovation.
Key Takeaways
Keys to creating a "Data-First" Culture
The benefits of aligning company vision and technology strategy

The role team diversity plays in innovation
What the software development lifecycle can teach us about improving culture, recruiting and retaining talent
Areas AI and ML are making an impact in ARM companies
Finding cross domain sweet spots and patterns

Guest: Kristyn Lefler  Sr. Director of Digital Strategies for Resurgent Capital Services
Kristyn Leffler is responsible for driving revenue performance through digital channels while also elevating the overall user experience for Resurgent’s customers. Her teams are responsible for all digital campaign operations from strategic and algorithmic customer segmentation to content design and delivery and finally execution and oversight. Previous responsibilities since joining Resurgent in 2012 include managing a team of portfolio and strategy analysts, overseeing the inventory integration of large 3rd party acquisitions, and defining non-performing judgment strategies. She holds an MS in Applied Economics and Experimental Statistics from Clemson University and a BS in Business Administration from Duquesne University.
When she’s not working, parenting, or hosting a weekly pizza night for friends and neighbors, Kristyn enjoys reading (almost anything) and listening to podcasts on long morning walks.
Resources:
Website: https://www.resurgent.com/
   LinkedIn Personal:https://www.linkedin.com/in/kristynbradyleffler/
Email: kristyn.leffler@gmail.com
    Company LinkedIn:  https://www.linkedin.com/company/resurgent-capital-services/
HBR Why becoming a data driven organization is so hard
The 4 most common mistakes plaguing data science and AI for Debt Collection
Interactions ARM trends survey
Three lessons from the software development lifecycle to improve recruitment and retention
Matt Mullenweg Podcast The Future of Work