33 min
Episode 28 - How CSMs can be more efficient with Philipp Wolf from Custify Get More Done
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- Management
Nearly every part of human life, technology has impacted. Customer Success is no different. Many CSMs are spending a large amount of their time manually checking accounts and tabulating health metrics so they can make informed decisions and monitor managed accounts. On this episode we are joined by Philipp Wolf the co-founder and CEO of Custify a Customer Success platform. Philipp talks about how his tool can help save CSMs a massive amount of time as Custify streamlines the health metrics and outreach at scale. Philipp shares the habits of a successful CSM and what teams should consider when first starting a Customer Success department or team. Enjoy.
Nearly every part of human life, technology has impacted. Customer Success is no different. Many CSMs are spending a large amount of their time manually checking accounts and tabulating health metrics so they can make informed decisions and monitor managed accounts. On this episode we are joined by Philipp Wolf the co-founder and CEO of Custify a Customer Success platform. Philipp talks about how his tool can help save CSMs a massive amount of time as Custify streamlines the health metrics and outreach at scale. Philipp shares the habits of a successful CSM and what teams should consider when first starting a Customer Success department or team. Enjoy.
33 min