Episode 3:2 Sara Kyle & Kelly Stranburg Talk about Why a Culture of Purpose Is Good Business Glowing Older
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- Health & Fitness
Learn how engagement increases conversion from lead to lease. The principals of LE3 Solutions share techniques for creating an efficient and timely engagement process, and wellness programs that originate from research and collaboration with residents, staff, families, and prospects.
About Sara and Kelly
Sara Kyle, Ph.D, Founder & Principal, LE3 Solutions
Sara Kyle has spent the last 12 years researching, designing, writing, and implementing resident well-being programs across the continuum of care. thrives in challenging settings, from leading and overseeing programming across 108 skilled nursing, assisted living and memory care communities to overseeing the charge for Holiday Retirement to transform their resident program in 260 communities. She is relentless when it comes to urging individual point solutions to integrate and share resident data.
LE3 Solutions proprietary Organizational Culture of Wellness Readiness Assessment benchmarks organization readiness for current and future consumer needs and desires and recommends steps to move forward.
Kelly Stranburg, M.Ed., Principal
Kelly Stranburg has worked with aging adults for over 20 years, with 12 of those specific to the senior living industry. Over the years Kelly has supported over 30 CCRCs and many AL/MCs. Her most successful roles have been positions she has created from the ground up which has enabled her to analyze, identify needs and gaps, and create and implement solutions for the greater good of the residents which in turns supports the operators. Kelly is the creator of the award-winning Argentum Best of the Best Wellness Program for 2010, 2011, and 2012. She has been a featured columnist in the Journal on Active Aging and a selected speaker at national senior living and active aging conferences.
Key Takeaways
The foundation of engagement begins with understanding the individual. The personal details matter.
Autonomy, resilience, connectedness, and purpose are better metrics than measuring satisfaction.
Word of mouth referrals create ROI on engagement—happy residents talk to peers about their positive experience.
ROI on engagement must be measured constantly—analyze data month over month
Movement is crucial to wellbeing—it is devastating to physically lose the ability to pursue your passions and interests.
Thank you to our Season 3 Sponsor Project Relevance!
Project Relevance is a boutique advisory group focused on bringing innovative products and services that advance the health and well-being of caregivers, older adults and those navigating end-of-life. Collaborating with a diverse and dynamic group of providers, professionals, consumers and funding sources, we help our innovators connect, solve and evolve in unique and relevant ways.
Learn how engagement increases conversion from lead to lease. The principals of LE3 Solutions share techniques for creating an efficient and timely engagement process, and wellness programs that originate from research and collaboration with residents, staff, families, and prospects.
About Sara and Kelly
Sara Kyle, Ph.D, Founder & Principal, LE3 Solutions
Sara Kyle has spent the last 12 years researching, designing, writing, and implementing resident well-being programs across the continuum of care. thrives in challenging settings, from leading and overseeing programming across 108 skilled nursing, assisted living and memory care communities to overseeing the charge for Holiday Retirement to transform their resident program in 260 communities. She is relentless when it comes to urging individual point solutions to integrate and share resident data.
LE3 Solutions proprietary Organizational Culture of Wellness Readiness Assessment benchmarks organization readiness for current and future consumer needs and desires and recommends steps to move forward.
Kelly Stranburg, M.Ed., Principal
Kelly Stranburg has worked with aging adults for over 20 years, with 12 of those specific to the senior living industry. Over the years Kelly has supported over 30 CCRCs and many AL/MCs. Her most successful roles have been positions she has created from the ground up which has enabled her to analyze, identify needs and gaps, and create and implement solutions for the greater good of the residents which in turns supports the operators. Kelly is the creator of the award-winning Argentum Best of the Best Wellness Program for 2010, 2011, and 2012. She has been a featured columnist in the Journal on Active Aging and a selected speaker at national senior living and active aging conferences.
Key Takeaways
The foundation of engagement begins with understanding the individual. The personal details matter.
Autonomy, resilience, connectedness, and purpose are better metrics than measuring satisfaction.
Word of mouth referrals create ROI on engagement—happy residents talk to peers about their positive experience.
ROI on engagement must be measured constantly—analyze data month over month
Movement is crucial to wellbeing—it is devastating to physically lose the ability to pursue your passions and interests.
Thank you to our Season 3 Sponsor Project Relevance!
Project Relevance is a boutique advisory group focused on bringing innovative products and services that advance the health and well-being of caregivers, older adults and those navigating end-of-life. Collaborating with a diverse and dynamic group of providers, professionals, consumers and funding sources, we help our innovators connect, solve and evolve in unique and relevant ways.
25 min