19 min
Episode 3 - Voice of the Customer with Freddy and Mary Martinez on Engaged Customer Experiences Voice of the Customer
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- Management
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
#Disney #BuschGardens #Chick-fil-A #CX #customerexperience #VOC #callcenter #contactcenter #QA #customerenagement #employeeengagement #BurgerKing
In episode three of the Voice of the customer, we host our FIRST couples cast. In this episode, you get to hear what customer service means from people who have served their country, a fantastic experience on the Disney Cruise Line, and a mishap at Burger King that went south fast...oh, we also talk about the AFC East and the Bills-Patriots dynamic too!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
#Disney #BuschGardens #Chick-fil-A #CX #customerexperience #VOC #callcenter #contactcenter #QA #customerenagement #employeeengagement #BurgerKing
19 min