100 episodes

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

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    • Business
    • 5.0 • 3 Ratings

Employee engagement, customer experience and more from two business coaches. Mike and Mark turn business trends, research and theory into practical actions you can apply at work.

    Good news! You have constraints.

    Good news! You have constraints.

    A movie about Moses ... a David Bowie song ... a near-riot at a ballet ... and, well, our very own Mike dealing with cutting a check that will bounce.
    It's all good news! How are you looking at your constraints? 
    Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

    • 25 min
    Choices: a Civil War battle and the battles we face with every decision

    Choices: a Civil War battle and the battles we face with every decision

    It all hinged on choices. If one had not chosen to rise before dawn ... if another had not chosen to commit to training ... if still another had not chosen to execute the severest of punishments ...
    ... it's possible we would not live in the United States of America. 
    Are you taking your daily decisions just as seriously as the men of the Battle of Stones River? 
    Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

    • 37 min
    Freedom and responsibility: Booker T.'s message for us

    Freedom and responsibility: Booker T.'s message for us

    American hero Booker T. Washington told the story of the freeing of the slaves by relating the other side of the coin: responsibility. If you plan to grow yourself or to empower others, it's a lesson you must embrace. 
    More on slavery and American history:
    Why they aren’t the Newport Bengals: Slavery is never good for business
    What a black cemetery teaches us about self control
    Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

    • 26 min
    A shocking secret weapon for your AI-weary customers

    A shocking secret weapon for your AI-weary customers

    Kate Middleton is not a lizard person. But people can now say it is technically possible for the Illuminati to hide that she is. 
    That ridiculous paragraph was brought to you by our new AI world, where trust in institutions--including potentially your business--is eroding daily. But fear not! You have a secret weapon. 
    Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

    • 29 min
    Toyota explains how to never jump to a conclusion again

    Toyota explains how to never jump to a conclusion again

    Toyota has been synonymous with quality for decades. Part of the secret is the company's distinct way of operating, which has been a gift to companies and managers worldwide. 
    Perhaps you know one of those gifts: kaizen. Do you know about genchi genbutsu? It has kept Toyota's quality high ... and it will prevent you from ever jumping to a conclusion again. 
    Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

    • 34 min
    Persuading with "Feel, Think, Do"

    Persuading with "Feel, Think, Do"

    If Mike's wrong about Feel-Think-Do, then people shouldn't be smoking anymore. And an entire segment of our economy should disappear. The concept will help you persuade others--and yourself. 
    Resource mentioned: Positive Coaching Discussion Questions (free download)
    Questions? Comments? Ideas for future episodes ... or interview subjects? Email Mike and Mark. 

    • 25 min

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