Episode 74 - Banking 2020 - Jim Marous' predictions for the year ahead The Global Digital Banker podcast

I caught up with Jim Marous, co-publisher of The Financial Brand, publisher of the Digital Banking Report and one of the top 5 most influential people in banking globally.
 
In this episode, we discuss:
 
- Banking transformed - the seamless integration of data and advanced analytics
- New technology and new leadership thinking
- The extent to which consumers are embracing rapid change 
- The importance of personalisation and proactive thinking 
- What relationship management will look like in the future
- The reasons behind the disparity of trust between GIG economy services and new FS services 
- The biggest trends in banking for 2020 
 
The Global Digital Banker is an insight-backed podcast series focused on key trends, market insights, thought leadership and best practice within the fast growing and dynamic world of digital banking.
www.globaldigitalbanker.com