Episode 8: Hospitality from the Heart with ETC Hotels

With views of the Pacific from Hotel Casa del Mar’s penthouse suite, Adam Deflorian sits down with Charlie Lopez-Quintana, Vice President and Managing Director of ETC Hotels, to explore how to embody hospitality from the heart. 

Key topics include:

• How this third-generation family business has created a beloved, long-term luxury brand through employee loyalty and timeless hospitality.

• The inspiring ways Shutters on the Beach and Hotel Casa del Mar supported the local community during the Palisade fires.

• Why simplicity, emotional connection and thoughtful design are the gold standard for luxury hotels.

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Produced by Brenna Darling and Chase Gohl, 2025