21 min

Eradicating Inconsistency -ORKIN Case Study | EPISODE 3 #QualityMatters

    • Business

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle

Chambers are discussing “Eradicating Inconsistency”. 







First, make sure you go online to subscribe to the Podcast

if you have not already, leave us a review as well, especially if you have a

great idea for a new topic we should address.







https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2







When pest-control company Orkin expanded rapidly in the

middle 1990s, consistency of service and quality suffered. Initially the

company dealt with the situation by requiring its commercial branches to work

to attain ISO 9001 certification. In 2002, the company established a quality

assurance department. The QA department first issued a manual detailing a

process by which the whole company would become ISO 9001 certified. It then

launched a full audit of compliance with internal standards, customer

requirements and state and federal regulations. The initial audit encountered

resistance from local management, but the QA department worked to establish

trust by convincing managers of the benefits of the process. The company's

quality management system earned ISO 9001 certification in 2005, shifting the

burden of quality responsibility to the QA department and saving the company

nearly $125,000 per yea […]  Check out

the case study for yourself below







http://asq.org/quality-progress/2012/03/customer-satisfaction-and-value/eradicating-inconsistency.html







Go online, check us out. 









#QualityMatters               iTunes

https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2







#QualityMatters               www.QMCast.com







Kyle Chambers                  LinkedIn               linkedin.com/in/kyle-chambers-tqa







Darci Chambers                LinkedIn               linkedin.com/in/darci-chambers-b2196683







Need help getting ISO cerfied yourself?  Maybe you just need to eliminate some wasted

time and energy in your organization. 

Check us out at www.TexasQualityAssurance.com

Welcome back to #QualityMatters.  Your host Darci Chambers and Co-Host Kyle

Chambers are discussing “Eradicating Inconsistency”. 







First, make sure you go online to subscribe to the Podcast

if you have not already, leave us a review as well, especially if you have a

great idea for a new topic we should address.







https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2







When pest-control company Orkin expanded rapidly in the

middle 1990s, consistency of service and quality suffered. Initially the

company dealt with the situation by requiring its commercial branches to work

to attain ISO 9001 certification. In 2002, the company established a quality

assurance department. The QA department first issued a manual detailing a

process by which the whole company would become ISO 9001 certified. It then

launched a full audit of compliance with internal standards, customer

requirements and state and federal regulations. The initial audit encountered

resistance from local management, but the QA department worked to establish

trust by convincing managers of the benefits of the process. The company's

quality management system earned ISO 9001 certification in 2005, shifting the

burden of quality responsibility to the QA department and saving the company

nearly $125,000 per yea […]  Check out

the case study for yourself below







http://asq.org/quality-progress/2012/03/customer-satisfaction-and-value/eradicating-inconsistency.html







Go online, check us out. 









#QualityMatters               iTunes

https://itunes.apple.com/us/podcast/qualitymatters/id1447300405?mt=2







#QualityMatters               www.QMCast.com







Kyle Chambers                  LinkedIn               linkedin.com/in/kyle-chambers-tqa







Darci Chambers                LinkedIn               linkedin.com/in/darci-chambers-b2196683







Need help getting ISO cerfied yourself?  Maybe you just need to eliminate some wasted

time and energy in your organization. 

Check us out at www.TexasQualityAssurance.com

21 min

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