Essential Steps to Post-Audit Education (That Actually Works)

In this episode of Compliance Conversations, I sat down with Stephani Scott, VP of Audit Services for Healthicity, to chat about her twenty years of experience and pick her brain on important auditing issues. As all of you know, auditing is a crucial component of an effective compliance program. Stephani explains how she approaches post-audit education with difficult providers, “I always tell them to be prepared first and foremost.” Then she adds, “make sure you’ve reviewed the audit and you know where they did well. Sometimes the effectiveness depends on your approach.” Scott provides rules for post-audit education, like how to deal with a physician who inherently distrusts auditors or bad apples who code incorrectly on purpose. Tune in to learn the auditing ropes with expert Stephani Scott and learn how to: • Build Trust with Providers• Effectively Change Behaviors• Approach Post Audit Educations Like a Pro• Deal with Bad Apples

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