70 episodes

Each episode of Exceeding Expectations features an interview with a person that loves their work and tries to far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable.
That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry.
The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business.
To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients

Exceeding Expectations Tony Winyard

    • Business

Each episode of Exceeding Expectations features an interview with a person that loves their work and tries to far exceed the expectations of their clients. This results in a win-win situation for the person doing the work and for the client. The client is delighted that they received more than they expected which often leads to them writing fabulous testimonials and passing on more referrals to their friends and business associates. It also results in the work being more enjoyable.
That is the aim of show - to inspire listeners to come up with ways to over deliver to their clients; to create things that aren’t typically being done by most in their industry.
The episodes will feature people in many different industries that will give you ideas for things you could tweak slightly, to use for your business.
To give you something very unique in your industry. Obviously not all the ideas will work for you but some will and some will require a little creative thinking to get them to fit for your clients

    Alan Berg

    Alan Berg

    Alan Berg is back again and once again almost overloads us with great stories, tips and info on how to delight your customers. He is a wedding market specialist but don't be put off by that if you do not work in the wedding industry as the tips he provides are relevant for many industries.

    • 1 hr 9 min
    Mark Green

    Mark Green

    "Self-awareness is fundamental to being coachable" In this episode, we speak with Mark Green who coaches CEOs and executive teams worldwide.

    • 46 min
    Mike Tilberry

    Mike Tilberry

    This week we explore the world of fitness with Mike Tilberry who is Operations Director at "Iron Sharpens Iron" and they have a refreshingly different approach to their customers than the one most people receive at the gyms they are members of.

    • 37 min
    Jessica Silverman

    Jessica Silverman

    Jessica Silverman is a business startup coach to aspiring entrepreneurs seeking greater clarity and simplicity to live their true life’s purpose. Through her coaching, she guides clients with mind-body empowerment tools to spark the transformation of a physical and spiritual awakening to live and feel their most ALIVE self.

    • 39 min
    Estie Rand

    Estie Rand

    Estie Rand helps you stop throwing spaghetti at the wall and hoping something sticks! She is an internationally acclaimed lecturer, award-winning business consultant and marketing strategist who helps small business owners scale their businesses to 6 and 7 figures in profit. 

    • 41 min
    Judith Quin

    Judith Quin

    Judith Quin helps people express themselves with confidence, clarity and conviction and in this episode, she explains the deeper reasons why people fear speaking in public and what the underlying causes of that and how they can be overcome.

    • 41 min

Customer Reviews

Cynthia Zhai ,

It is a much needed podcast!

Most podcasts focus on how to get customers and few focuses on exceeding their expectations. It is by exceeding the customers' expecations that we get repeated business. Thee are renowned guests on the show and it's a must listen if you want to get repeated business over and over again. - Cynthia

why ask why ? ,

Great Show :)

Fantastic stories. Love it.

Black.Elk ,

Excellent podcast

I discovered this podcast by chance while searching for something else and glad I did as it has some great stories on it.

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