24 min
Extreme Humanism and the Customer Experience, with Tom Peters The Copernican Shift
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- Marketing
Renowned author and management expert Tom Peters joins me for a two-part series on customer experience execution, the value of human connections, and the little things that can make a big difference. Today Tom and I talk about corporate amnesia, good (and not so good) customer experiences, and two-cent candy.
Tom Peters has written nearly 20 business books, and has been called “the Red Bull of management thinkers.” You can follow him on Twitter at: https://twitter.com/tom_peters
Renowned author and management expert Tom Peters joins me for a two-part series on customer experience execution, the value of human connections, and the little things that can make a big difference. Today Tom and I talk about corporate amnesia, good (and not so good) customer experiences, and two-cent candy.
Tom Peters has written nearly 20 business books, and has been called “the Red Bull of management thinkers.” You can follow him on Twitter at: https://twitter.com/tom_peters
24 min