234 episodes

Meet some of the world's brightest minds with customer experience authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.

Jim is the Editor in Chief of CX Global Media and the developer of numerous services and solutions for the CX and Contact Center industries. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.

The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.

Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown by tuning into The Fast Leader Show with Jim Rembach each week.

Fast Leader Show | Customer Experience Innovation and Know-how Guests share stories and leadership quotes with inspiration from John C. Ma

    • Management
    • 5.0 • 55 Ratings

Meet some of the world's brightest minds with customer experience authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.

Jim is the Editor in Chief of CX Global Media and the developer of numerous services and solutions for the CX and Contact Center industries. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.

The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.

Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown by tuning into The Fast Leader Show with Jim Rembach each week.

    Jim Loehr – Character Development in CX

    Jim Loehr – Character Development in CX

    Character Development in CX is one of the foundations for being able to deliver the best possible experience for the customer. People never forget the way they are treated by others, and each person wants to be treated with respect, dignity, and truth. Every single customer wants and deserves to be treated with integrity. And integrity only comes from someone with a healthy spiritual character.

    • 49 min
    Dennis Geelen - Customer-Centric Innovation

    Dennis Geelen - Customer-Centric Innovation

    According to research, 75% of businesses don't make it past year 15. Dennis Geelen believes that the cause for this is that companies are too inward-focused and are too stubborn. In order for a call center or business to survive and thrive, they must become outward focused or customer-centric, and they must deal with their stubbornness by being innovative. Listen to this episode as Dennis Geelen shares more about customer-centric innovation.

    • 29 min
    Nir Bashan – Filling the Creativity Gap in CX

    Nir Bashan – Filling the Creativity Gap in CX

    In this episode of the Fast Leader Show, Nir Bashan shares his knowledge and insight in how to be more creative in your contact center and help fill the creativity gap in your customer experience strategy. Leaders and executives today struggle to find new and innovative ideas to meet the customer's needs because they focus too much on the analytical side and forget to be creative - this is the creativity gap that we are trying to solve.

    • 42 min
    Bill Eckstrom – Coaching for Leaders and Managers

    Bill Eckstrom – Coaching for Leaders and Managers

    Coaching for leaders and managers is essential to drive peak performance for your call center and business. According to Bill Eckstrom, the most effective leader behaves more like a coach. So, how exactly do you behave that way and what do great leaders do to increase sales, enhance performance, and sustain growth? In this episode of the Fast Leader Show, Bill Eckstrom lays out the strategies and tactics for you to apply coaching for leaders and managers.

    • 45 min
    Sean T. Ryan – Strategic Plan That Drives Results

    Sean T. Ryan – Strategic Plan That Drives Results

    A good strategic plan is never enough unless you are able to drive results from them. Any call center or business can develop a good strategic plan, but not everyone can drive results and execute on them. So, how do you exactly develop a good strategic plan that drives results? In this episode of the Fast Leader Show, Sean T. Ryan, shares his actionable advice on how exactly you can do that!

    • 49 min
    Cliff Goldmacher – Songwriting and Innovation for Business

    Cliff Goldmacher – Songwriting and Innovation for Business

    The goal of a creative leader should always be to drive innovation for business. However, innovation for business is something very difficult to do on a consistent basis. How do you exercise your creativity muscles that enable you to drive consistent innovation for business? Cliff Goldmacher shows you a way to stay creative using principles in music and songwriting! Cliff shares the similarities between songwriting and innovation and how it applies for your business.

    • 30 min

Customer Reviews

5.0 out of 5
55 Ratings

55 Ratings

Clarisse Gomez ,

Awesome Podcast!!!

Jim, host of the Fast Leader Show, highlights all aspects of business, management and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

Dom Brightmon ,

Need a Hump Day Leadership Podcast?

This is a great business podcast featuring some high-value delivering guests. Listen and subscribe to this show.

Ryan Gottfredson ,

Power-Packed Show

Jim Rembach is a fantastic host that brings out great content for the listeners. All of the shows that I have listened to have inspired me to improve and become more of my ideal self.

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