Fast Leader Show | The Show for the Customer-centric Leader Guests share stories and leadership quotes with inspiration from John C. Ma

In today's fast-paced and ultra-competitive world, being a good leader is more important than ever. But how do you become a better leader when the competition is fierce and the stakes are high?
According to Lee J. Colan, author of Healthy Leadership: How to Thrive in the New World of Work, there are several key traits that great leaders possess. Here are a few tips to help you become a better leader:
1. Develop a clear vision: A good leader has a clear idea of what they want to achieve and can communicate that vision to their team. This helps everyone stay focused and aligned towards the same goal.
2. Build a strong team: It's important to surround yourself with talented and motivated people who share your vision. As a leader, your job is to inspire and empower your team to achieve great things.
3. Communicate effectively: Clear and open communication is essential for any successful team. Make sure you are regularly communicating with your team and actively listening to their feedback.
4. Lead by example: Great leaders set the tone for their team. By modeling the behaviors and values you want to see in others, you can create a positive and productive work environment.
5. Embrace change: In today's world, change is constant. A good leader is adaptable and able to navigate through uncertainty and change with confidence and agility.
By developing these key traits, you can become a better leader and help your team thrive in an ultra-competitive world. Remember, leadership is a journey, and it takes time, effort, and commitment to develop these skills. But with the right mindset and a willingness to learn and grow, you can become the leader your team needs to succeed.
In this episode, Lee Colan shares his insights on how to become a better leader in today's ultra-competitive world. He discusses key traits of great leaders, including developing a clear vision, building a strong team, communicating effectively, leading by example, and embracing change. Join us as we learn from Lee's extensive experience and expertise in leadership development.

When companies don't foster open communication and establish regular, open conversations, they may experience inconsistency in customer experiences, decreased productivity, missed opportunities, low employee morale, and decreased customer satisfaction. These issues can negatively impact the success and growth of the business.
In this episode, David Avrin stresses the importance of regular, open conversations among team members to ensure consistent engagement with customers. He suggests that the purpose of these conversations is not to agree with each other, but to explore scenarios and come to a consensus as a company. This consensus helps create a consistent customer experience and sets a clear standard for how the business interacts with its customers. By fostering open communication and establishing a strong team culture, these conversations empowers businesses to create a positive and memorable customer experience.

The importance of emotions in attracting and retaining top talent in the workplace cannot be overstated. According to research, employees are more likely to stay with a company that encourages and values positive emotions, such as gratitude, appreciation, and hope, and is more likely to attract them to the organization. Employee satisfaction can be improved as a result of these emotions, which can result in a positive work culture.
The opposite effect can be achieved, however, when negative emotions are present, such as fear, anger, and anxiety. In the presence of toxic work environments characterized by negative emotions, high turnover rates and difficulty recruiting and retaining employees can occur.
As an organization, it is crucial to establish a positive work environment that fosters positive emotions and maintains a healthy work-life balance in order to attract and retain top talent, which leads to an increase in productivity and profitability.
In our latest episode, Dan Hill discusses the role of emotions in attracting and retaining top talent. Explore how cultivating positive emotions such as appreciation and gratitude can enhance employee satisfaction and create a positive work culture. Additionally, we examine the negative effects of emotions such as fear and anger on employee retention, as well as how to achieve a healthy work-life balance. Discover how to attract and retain top talent using emotions in our episode with Dan Hill.

Delivering great customer experiences is essential for any business that wants to be successful. In order to do so, it's important to focus on meeting and exceeding customer expectations, providing high-quality products and services, and building strong relationships with customers. 
One way to deliver great customer experiences with less effort is to use technology and automation to streamline processes and improve efficiency. This can include using customer relationship management (CRM) software to manage customer interactions, automating routine tasks, and using artificial intelligence (AI) to provide personalized experiences. Additionally, investing in training and development for customer-facing employees can help ensure that they are equipped to deliver great experiences.
In this episode, Bill Price shares how to deliver great customer experiences with less effort. Learn how frictionless organizations create products and services that work so well, their customers never need to contact them for the wrong reason, reducing costs, increasing revenue, and creating loyal fans.

Persuasion and influence are essential skills for leaders to succeed in their professional lives. There is no doubt that every organization will face challenges, but with every challenge comes the opportunity to influence outcomes. When you need to win business, win support for a proposal, or persuade clients to sign a contract, it's your persuasive skills that will help you achieve your goals.
But how can you master such a skill? What is at the heart of it? What does it take to acquire and build influence and persuasion to the point where you are able to effectively use it to take your organization to the next level and shift from being a decent leader to being an exceptional one?
In this episode, Stephen McGarvey shares with us how you can ignite a shift to achieve greater results. He shares his experience and knowledge with regard to influence and persuasion and how you can effectively apply it to become an even better leader today.

 
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YouTube Copy Every leader has a story to share - successes, failures, life lessons, and humps that they have to go through. Each story takes them to different turning points in their lives that ultimately define the history and legacy of their life. While the scope and the definition may vary, every leader wishes to go through the pathway of success and fulfillment. After all, who doesn’t want to live a life in such a manner?
To those that may be starting out in their leadership journey, or even to those that are seasoned veterans, there is always a lesson to be learned from the path of another leader who has gone through many challenges in their life - who have gone through many events, many experiences, and many pathways.
In this episode, Steve White shares with us his remarkable journey from the housing projects to the board room and how he has come to the 7 pathways to success and fulfillment.