244 episodes

Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.

Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.

The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.

Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown.

Fast Leader Show | The Show for the Customer-centric Leader Guests share stories and leadership quotes with inspiration from John C. Ma

    • Business
    • 5.0 • 57 Ratings

Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.

Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.

The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.

Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown.

    Walt Rakowich - Transformative Influence: How to Build Trust and Lead Others in Today's Climates of Change

    Walt Rakowich - Transformative Influence: How to Build Trust and Lead Others in Today's Climates of Change

    In this episode, Walt Rakowich shares his experience on transformative influence and the steps you can take to transform your team and make your organization better.

    • 45 min
    Adam Bryant - The CEO Test: 7 Things to Determine How Well You are Leading Your Companye

    Adam Bryant - The CEO Test: 7 Things to Determine How Well You are Leading Your Companye

    Today on the podcast, I am joined by Adam Bryant. We talk about the CEO test and the 7 key questions to determine how well you are leading.

    • 44 min
    Kent Billingsley - Develop an Entrepreneurial Mindset: How to Think Like a Real Entrepreneur

    Kent Billingsley - Develop an Entrepreneurial Mindset: How to Think Like a Real Entrepreneur

    Today on the podcast, I am joined by Kent Billingsley, author of Entrepreneur to Millionaire. We talk about the difference between being an entrepreneur and having an entrepreneurial mindset.

    • 1 hr 9 min
    Nick Jankel – Transformational Leadership: Changing the World by Changing Myself

    Nick Jankel – Transformational Leadership: Changing the World by Changing Myself

    Customers are becoming smarter and wiser, and their behaviors are the most influential source of insights. As leaders, you must change and become more empathetic and understanding of their needs. It's not just about your clever product. Change is about empathy, connection, trust, and customer-focus. You must develop a culture that is adaptive and quick to respond to the changing customer and their needs. If you cannot solve a pain that people cannot solve for themselves, you do not have a business.

    • 50 min
    Jonathan Raymond – People Leadership: How the Employee Experience Impacts the Customer Experience

    Jonathan Raymond – People Leadership: How the Employee Experience Impacts the Customer Experience

    We have all heard the maxim, “The customer is always right.” Top companies like Amazon lays the foundation of their success on customer-centricity and customer-focus. We believe that a happy customer is the heart of any organization. But how do you make them feel valued? Most of the time, it relies on your people leadership – your employee experience.

    In this episode, Jonathan Raymond shares how you can lead your people and develop that people-centric culture in your organization.

    • 51 min
    Cheryl China – 9 Pieces of Career Advice Wisdom for Leaders and CX Professionals

    Cheryl China – 9 Pieces of Career Advice Wisdom for Leaders and CX Professionals

    With most of our audience working in the customer experience industry, I asked Cheryl China some of her best tips and advice for leaving behind an unforgettable legacy in CX and how to be happier and more successful in the workplace.

    Some leaders have been working in the customer experience industry for years and have not left a positive legacy to their team members and employees. They leave behind negative thoughts and memories and retire miserable and unhappy.

    • 41 min

Customer Reviews

5.0 out of 5
57 Ratings

57 Ratings

malfoxley ,

Great show!

Jim, host of the Fast Leader podcast, highlights all aspects of customer experience strategies and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

jonathanraymond ,

Highly actionable advice

Jim does a great job leading his guests to provide actionable and practical advice.

Clarisse Gomez ,

Awesome Podcast!!!

Jim, host of the Fast Leader Show, highlights all aspects of business, management and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

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