260 episodes

Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.

Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.

The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.

Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown.

Fast Leader Show | The Show for the Customer-centric Leader Guests share stories and leadership quotes with inspiration from John C. Ma

    • Business
    • 5.0 • 56 Ratings

Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.

Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.

The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.

Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown.

    Stephen McGarvey - Ignite a Shift to Achieve Greater Results

    Stephen McGarvey - Ignite a Shift to Achieve Greater Results

    Persuasion and influence are essential skills for leaders to succeed in their professional lives. There is no doubt that every organization will face challenges, but with every challenge comes the opportunity to influence outcomes. When you need to win business, win support for a proposal, or persuade clients to sign a contract, it's your persuasive skills that will help you achieve your goals.
    But how can you master such a skill? What is at the heart of it? What does it take to acquire and build influence and persuasion to the point where you are able to effectively use it to take your organization to the next level and shift from being a decent leader to being an exceptional one?
    In this episode, Stephen McGarvey shares with us how you can ignite a shift to achieve greater results. He shares his experience and knowledge with regard to influence and persuasion and how you can effectively apply it to become an even better leader today.

    • 54 min
    Steve White - 7 Pathways to Success and Fulfillment

    Steve White - 7 Pathways to Success and Fulfillment

     
    https://bit.ly/3SCPMF3 
    YouTube Copy Every leader has a story to share - successes, failures, life lessons, and humps that they have to go through. Each story takes them to different turning points in their lives that ultimately define the history and legacy of their life. While the scope and the definition may vary, every leader wishes to go through the pathway of success and fulfillment. After all, who doesn’t want to live a life in such a manner?
    To those that may be starting out in their leadership journey, or even to those that are seasoned veterans, there is always a lesson to be learned from the path of another leader who has gone through many challenges in their life - who have gone through many events, many experiences, and many pathways.
    In this episode, Steve White shares with us his remarkable journey from the housing projects to the board room and how he has come to the 7 pathways to success and fulfillment.

    • 43 min
    Diane Primo - Using Purpose to Transform Your Business

    Diane Primo - Using Purpose to Transform Your Business

    The topic of purpose is everywhere these days. People are talking about purpose. As passionate advocates, we’re delighted to see all the interest. Yet we’ve observed that many organizations are merely scratching the surface. They’re missing the full potential of the nature of purpose that can transform.
    In this episode, Dianne will discuss the content of her book, ADAPT.
    Assess - The journey starts and ends with external and internal assessment in an unending loop. Your ability to succeed is grounded in your ability to listen and discover.
    Define - The definition phase is a company's moment of truth. Do you have a purpose statement, a campaign concept or a holistic approach to leading with purpose within your company?
    Amplify - This section addresses the elephant in the room- "no one remembers my purpose." It is the planful guide to authentically aligning stakeholders and believably communicating your purpose story.
    Perform - Performance is easily the most debated topic amongst purpose influencers, challengers and thought leaders. We review the growing body of research and give you practical next steps.
    Transcend - Purpose is a competitive advantage - achieved and sustained through the very highest level of purpose consciousness, behaving and relating, as ends rather than means, to oneself, to stakeholders and to transformative outcomes.

    • 46 min
    Steve Curtin - How to Use Purpose to Engage Employees

    Steve Curtin - How to Use Purpose to Engage Employees

    The capability to engage employees is one of the most vital components for business success, especially today when globally distributed workers are embracing multi-functional working structures. Through employee engagement, businesses are able to attract and retain more talent as well as increase corporate commitment to their goals.
    In this episode, Steve addresses job functions, job essence, and how to make core values a part of these functions so that they are sustained, evolving, and progressing towards achieving these goals.

    • 44 min
    334: Kelly McDonald - How to Talk About Race at Work

    334: Kelly McDonald - How to Talk About Race at Work

    Racial disparity is more than just a hot topic on social media. Employees constantly face threats of social injustice and racial inequality at work, and leaders need to understand that in order for their organization to thrive, they must bolster their diversity, equity, and inclusion efforts and provide a safe space for their employees to talk about race at work.
    In this episode, Kelly McDonald shares leadership insights on how to talk about race at work and what your organization can do to have conversations about diversity, equity, and inclusion with your employees.

    • 1 hr 8 min
    Brian Dodd - Leadership Lessons from 2021

    Brian Dodd - Leadership Lessons from 2021

    2021 has been a rough year for most of us. The world is just coming out of a pandemic, and the majority of leaders are facing a new reality. There are new challenges to face and the things done before may no longer apply today. In this episode, shares some of the lessons he’s learned from various leaders in faith, athletics, business, and life. He hopes that these stories will help inspire and challenge you to become the better leaders that God has designed you to be in 2022 and the year beyond.

    • 54 min

Customer Reviews

5.0 out of 5
56 Ratings

56 Ratings

Adarcus ,

Fantastic show!

Jim and his talented guests talk about all things leadership, but it’s so much more than that! You’ll get tons of actionable advice and tangible tips, but you’ll also get heaps of inspiration from truly engaging individuals that have been where you are and want to see you succeed. Thanks so much for putting out such a spectacular show- keep up the great work!

malfoxley ,

Great show!

Jim, host of the Fast Leader podcast, highlights all aspects of customer experience strategies and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

Dom Brightmon ,

Need a Hump Day Leadership Podcast?

This is a great business podcast featuring some high-value delivering guests. Listen and subscribe to this show.

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