
269 episodes

Fast Leader Show | The Show for the Customer-centric Leader Guests share stories and leadership quotes with inspiration from John C. Ma
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- Business
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5.0 • 57 Ratings
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Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.
Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.
The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.
Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown.
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447 Tom Schmitt - Flexibility and Empathy: Key Lessons for Business Leaders in the Post-COVID World
In this episode of the Fast Leader Show, Jim Rembach sits down with guest Tom Schmitt, CEO of a multi-billion dollar transportation company. Together, they dive into the valuable lessons learned from the past few years and how they can be applied in the business world. From the importance of flexibility and empathy to the role of ambition and passion, Tom shares insightful wisdom that can help listeners achieve re
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Oded Netzer - Data-Driven Decision Making and the Biases That Affect Our Choices
In this episode of the Fast Leader Show, we are joined by Oded Netzer, a Columbia Business School professor and Amazon Scholar. Oded, an expert in data-driven decision making, discusses common biases like overconfidence, availability, and confirmation bias that can hinder our use of data.
He introduces the powerful IWIC (I Wish I Knew) tool, which focuses on identifying key questions rather than complex statistical analysis. We delve into the concept of quantitative intuition, emphasizing the value of precision questioning, contextualizing data, and synthesizing information for decision making.
Oded reveals the importance of combining data with intuition and building teams that understand both business and data science. He also discusses his book, "Decisions over Decimals," which promotes starting with a decision and embracing uncertainty.
Finally, we examine the role of context in data analysis and the dangers of data without context. Join us as we navigate the nuanced world of data-driven decision making.
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445 Chuck Mollor - Agile Leadership: Adapting to Changing Needs and Complex Challenges
In this episode of the Fast Leader Show, we're excited to have Chuck Mollor – executive coach, consultant, and author of The Rise of the Agile Leader. Chuck shares various insights on the importance of leadership adaptability, understanding oneself, and teamwork in navigating complex challenges and change. He also discusses employee engagement, identifying cultural champions, and the need for leadership accountability.
Chuck emphasizes the relevance of having a strong company culture foundation, which can impact financial performance and differentiate the brand. He also delves into the topic of categorizing employees into various groups and emphasizes the importance of retaining top talent. Lastly, we touch on Chuck's book and its valuable insights for leadership. Tune in to this thought-provoking episode that will equip you with practical tips and strategies for effective leadership.
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Donald Thompson - DEI Strategies 101: The Power of Brief and Concise Data-Backed Insights
As leaders, we must recognize the power of data-backed insights when implementing diversity, equity, and inclusion (DEI) initiatives. Understanding the unique needs of our organizations is crucial, and we can't simply rely on what has worked for others. By conducting listening sessions, refining career planning, and offering mentorship programs, we can promote DEI without needing a Chief Diversity Officer or extensive content.
When it comes to leadership growth, introspection and humility are key. We should focus on our personal journeys, learning from others outside our immediate circles, and striving to improve. Embracing this mindset allows us to better tackle systemic issues and foster a more inclusive environment.
A great example of effective education for leaders can be found in online leadership academies, particularly those geared toward frontline supervisors. They emphasize community building and quality learning while ensuring that the return on investment is taken into account. This holistic approach to training can help develop well-rounded leaders who value diversity and inclusion.
In the marketplace, diverse teams are essential for driving success and innovation. We should particularly admire and learn from women leaders, especially women of color, who bring unique perspectives and experiences to the table. By providing real-world solutions to executives' challenges and creating safe spaces for open discussions, we can cultivate a workplace that thrives on diversity and inclusion.
In summary, embracing data-backed insights, focusing on personal growth, and offering effective education are vital for leaders seeking to implement successful DEI strategies. By doing so, we can foster a diverse, inclusive, and productive work environment.
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Mike Watson - Resilient Leadership: Thriving in the Face of Adversity
Resilience and leadership play vital roles in organizational success, with true leadership focusing on empowering others to be their best selves while pursuing a noble goal. In this episode, our guest Mike Watson delves into the habits and values that foster resilience in teams, emphasizing the importance of cultivating a culture of accountability and individual resilience.
Drawing on examples from the sports world, Mike highlights the significance of fostering a sense of belonging, accountability, and support. He also investigates the impact of childhood experiences on shaping one's resilience and character, offering insights into personal growth and understanding.
In this episode, gain valuable knowledge from Mike Watson on the connections between resilience and leadership, and learn how to nurture these qualities through intentional habits and values. By understanding the critical role of accountability and building an inclusive, supportive culture, you and your team can unlock your full potential and thrive in the face of adversity. -
Lee Colan - Becoming a Better Leader in an Ultra-Competitive World
In today's fast-paced and ultra-competitive world, being a good leader is more important than ever. But how do you become a better leader when the competition is fierce and the stakes are high?
According to Lee J. Colan, author of Healthy Leadership: How to Thrive in the New World of Work, there are several key traits that great leaders possess. Here are a few tips to help you become a better leader:
1. Develop a clear vision: A good leader has a clear idea of what they want to achieve and can communicate that vision to their team. This helps everyone stay focused and aligned towards the same goal.
2. Build a strong team: It's important to surround yourself with talented and motivated people who share your vision. As a leader, your job is to inspire and empower your team to achieve great things.
3. Communicate effectively: Clear and open communication is essential for any successful team. Make sure you are regularly communicating with your team and actively listening to their feedback.
4. Lead by example: Great leaders set the tone for their team. By modeling the behaviors and values you want to see in others, you can create a positive and productive work environment.
5. Embrace change: In today's world, change is constant. A good leader is adaptable and able to navigate through uncertainty and change with confidence and agility.
By developing these key traits, you can become a better leader and help your team thrive in an ultra-competitive world. Remember, leadership is a journey, and it takes time, effort, and commitment to develop these skills. But with the right mindset and a willingness to learn and grow, you can become the leader your team needs to succeed.
In this episode, Lee Colan shares his insights on how to become a better leader in today's ultra-competitive world. He discusses key traits of great leaders, including developing a clear vision, building a strong team, communicating effectively, leading by example, and embracing change. Join us as we learn from Lee's extensive experience and expertise in leadership development.
Customer Reviews
Fantastic show!
Jim and his talented guests talk about all things leadership, but it’s so much more than that! You’ll get tons of actionable advice and tangible tips, but you’ll also get heaps of inspiration from truly engaging individuals that have been where you are and want to see you succeed. Thanks so much for putting out such a spectacular show- keep up the great work!
Great show!
Jim, host of the Fast Leader podcast, highlights all aspects of customer experience strategies and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Need a Hump Day Leadership Podcast?
This is a great business podcast featuring some high-value delivering guests. Listen and subscribe to this show.