Become the leader everyone wants to follow, including your customers. Meet some of the world's brightest minds with customer-centric leadership authority Jim Rembach to uncover thought-provoking dynamic strategies to engage employees and customers.
Jim is the developer of Call Center Coach and Editor in Chief of CX Global Media. The Fast Leader Show impacts thousands of people each week by unlocking the power in guests' perspectives, expertise, and experiences.
The show explores how businesses can create dynamic customer experience strategies, improve employee engagement, and develop more human-centric leaders with practical advice that you can use immediately.
Today’s customers want dynamic customer experiences, and doing so requires improving your creativity and within your organization. Learn how to move onward and upward faster and join in the Hump Day Hoedown.
Darja Gutnick - Bite-Size Learning for First-Time Leaders
Media consumption preferences have changed over the past few years. People want to consume information faster on their own terms. Traditional learning programs and long-form content is being replaced with quick, bite-sized information. With the next generation of leaders on the rise, equipping and enabling first-time leaders has become a challenge.
The wisdom to lead is buried in the minds of experienced leaders. The knowledge is hidden in books and scientific papers. With first-time leaders not knowing what they need, how do you fill the gap in leadership development?
In this episode, Darja Gutnick shares what first-time leaders need to know and the mindset shift to microlearning.
Donato Tramuto - Compassionate Leadership: How To Lead With Compassion
Leadership is a process by which a person influences others to achieve a common goal. Compassionate leadership is the type of leadership that takes into account the feelings and emotions of others. It is based on the idea that if we can understand and feel what others are feeling, then we can better lead them.
Compassion is a feeling of love or sympathy for others. We can show compassion towards others by doing things like being understanding and nonjudgmental, listening attentively, providing emotional support, and offering practical help.
Compassion is a vital ingredient for strong leadership, and it should be at the forefront of our minds whenever we make decisions that affect other people. The best leaders make everyone around them better — they help individuals reach their full potential, and they create an environment where innovation and creativity thrive.
Compassionate leadership has the potential to create a ripple effect on not only the local community but also on the world at large. When leaders take care of themselves, individuals, teams and organizations thrive. This type of environment creates less tension and more safety, support and challenges which can be stimulating to all parties involved.
Compassionate leadership is important because it creates a more positive and productive work environment. When employees feel that their leaders care about them and their well-being, they are more likely to be productive and feel appreciated. Compassionate leaders are also more likely to be successful because they have a team that is willing to go the extra mile for them.
In this episode, Donato J. Tramuto shares more about compassionate leadership and how you can lead with compassion.
Mark Briggs - Work-Life Balance Lies and Secrets for Today
Change is the only thing constant in the world. No matter what you do, change is inevitable. It can happen externally – out of your control – but it can also happen internally – within your control. But no matter what form change may take place, the question is, what are you going to do about it? Will you remain stagnant or will you take the opportunity to allow change to make you better? Remember, progress is optional.
With the change brought about by the pandemic, the majority of people have been forced into working at home. While working at home offered a solution to allow employees to work despite the lockdown, it has also brought about problems regarding work-life balance, or what Mark puts it, work-life blending.
The problem with working at home is that the line between work and home is often blurred. It has caused problems with remote workers and the majority has not found a solution for it. No boundaries have been set and oftentimes employees end up overworking and hurting their work life and home life. So, how do we deal with this problem? How do we create a healthy work-life balance without the lies and secrets of today?
In this episode, Mark Briggs share about the butterfly impact and how one small positive change you make internally can have a massive ripple effect externally. Similar to the butterfly effect, the butterfly impact is all about minor internal changes causing external significant results. The butterfly effect is about allowing you to achieve the work-life balance you are looking for, thereby allowing you to thrive and flourish in your personal life and excel in your professional life. Listen in as Mark shows you how.
329: Richard Medcalf - 4 Shifts You Need to Make In Order to Break Through the Ceiling of Complexity
We live in a world of infinity. We have an infinite amount of things we can do at any one moment. As responsible individuals, we try to take care of all the opportunities and requests that come our way. Try as we might, there is a point where there are no more hours in the day and we just hit this ceiling of complexity. What do you do when you can’t go any further when you can’t go any faster? Do you just spend your life jammed up against this ceiling of complexity? In this episode, Richard Medcalf shares how you can change your mindset and learn how to pause and approach things differently. As he says in the podcast, you can’t change gears when your foot is on the accelerator. Learn how to take a different approach.
David Wood - How to Address the Mice in the Room and Deal with the Subtle Things in Life
We've heard the saying, "let's address the elephant in the room." These large, significant things that we deliberately ignore, but must be addressed. We certainly give importance to them because they are, of course, significant.
However, there are certain things in life that are smaller, more insignificant, and more subtle that we sometimes don't notice or just deliberately ignore. We think they won't make a huge difference in our lives, and little do we know that those small things add up and make a huge impact later on. And unless we deal with them now, we won't be able to control the consequences later. As the saying goes, we must "nip it in the bud."
So, how do we identify these seemingly small, insignificant things? How do we address the mice in the room? Listen on.
In this episode, David Wood helps us address the mice in the room.
Dan Gingiss - How to Create Remarkable Customer Experience Your Customers Can’t Wait to Share
Are you struggling to meet your revenue goals? Are you trying so hard to sell your products and services?
Chances are, you’re pouring more time, money, and effort into sales and marketing. And although it’s not necessarily wrong, it doesn’t have to be that hard - there is an easier and better way.
Instead of focusing on acquiring new customers focus on retaining your current ones and delivering a remarkable customer experience. And your leadership is important in creating really wonderful customer experiences.
As Dan says in the podcast, it's similar to a leaky bucket. If most of your customers leave the moment they buy your product or service, your sales and marketing have to do double the effort to replace the lost one and acquire a new one.
In this episode, Dan Gingiss shares more about how you can create a remarkable customer experience for your customers that not only makes them stay, but also share your company with others.
Jim, host of the Fast Leader podcast, highlights all aspects of customer experience strategies and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Jim, host of the Fast Leader Show, highlights all aspects of business, management and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!
Need a Hump Day Leadership Podcast?
This is a great business podcast featuring some high-value delivering guests. Listen and subscribe to this show.