Creating an Always Culture Always Culture

Unless you live under a rock, you already know there is a serious nursing shortage in this country. The Bureau of Labor Statistics currently estimates a deficit of nearly one million nurses by the year 2022. Nursing shortages are not new, but this one is different from some of its predecessors. Previous shortages, like the one seen in 2001, were more about a lack of supply. In other words, fewer people were choosing to make nursing their career.

Listen to the podcast and see our related podcast to learn more:  Causes and Solutions for the Nursing Shortage







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How do more tenured nurses feel about value based care? It’s a question that challenges any person in a staffing and management position. The ideas of value based purchasing, raising HCAHPS scores, and patient satisfaction aren’t new for staff members in a hospital setting. For the nursing staff on the front lines, however; the concept is more complex. New nurses who join the team are adapting to many new concepts and processes, and these tactics and requirements for value based care are usually accepted as part of the job.

Listen to the podcast and see our related podcast to learn more:  Introducing Tenured Staff to Value Based Care







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Today’s patients see care teams differently than they once did. In the past, patients played more of a child-like role to their physicians and nurses. However, in today’s more patient-centered market, there has been a shift to patients wanting more information and control over their own care—they want to be a member of their own care team.

Listen to the podcast and see our related podcast to learn more: How Today’s Patients See Care Teams









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Nurses and nurse managers, strive to provide safe care along with an excellent patient experience. If your organization has attained that goal, then you may have found your hospital in the upper 25th percentile of the national database. That’s an accomplishment, so congratulations – high fives all around. The problem is once you meet that milestone, how can nursing leadership continue to improve?

Listen to the podcast to learn more: How Nursing Leadership Can Move Surveys from Usually to Always









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There are five questions on the HCAHPS survey dealing with the discharge home, or the transition of care, and they all center around the patient’s level of understanding of their discharge instructions and your staff’s level of understanding of patient preferences. For improved HCAHPS scores, we need to recognize a problem with the discharge process: we, as health care providers, have designed the process for us and not for our patients.

Listen to the podcast to learn tactics for improving the discharge process or checkout the full video and article: Adjusting the Discharge Process for Improved HCAHPS Scores









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Nearly every patient that comes into the hospital arrives with pain. Controlling pain and working towards HCAHPS improvement can be a challenge.

The HCAHPS survey asks two questions with regards to pain management:

“How often was your pain well-controlled?”

 “How often did hospital staff do everything they could to help you with your pain?”

Listen to the podcast to learn tactics for improving pain management techniques or checkout the full video and article: Effective Pain Management for HCAHPS Improvement











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