8 episodes
The CX Coach Simon Blair
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- Business
Simon Blair provides sales, customer service & coaching insights for better customer experience in your business. | This podcast was created in Anchor. To make your own podcast for free, visit https://anchor.fm/customerexperience
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Using Customer Names to Engage
The quickest way to personalise any human interaction is to ask for then use the other person's name. It grabs attention and creates connection.
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A CX Reflection
After a week travelling Tasmania on a sales CX coaching tour for a key client, Simon reflects on his key CX coaching takeaway.
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The Opportunity in Complaints
Be honest • Honesty is refreshing • Red Bird Radio Service Recovery
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CX 101 - Differentiators
In part 2 of CX101, Simon delves into the concept of differentiators to help you win the customer experience game.
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CX 101 - Fundamentals
In this episode Simon explains the first part of Customer Experience theory. The fundamentals that get you in the game.
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The Coaching Team Leader
The Coaching Team Leader (Part 1) • The Coaching Team Leader (Part 2) • The Coaching Team Leader (Part 3)