Consultants Saying Things Chris Lockhart

The rise of AI in consulting is akin to the demise of the buggy whip industry in the early 20th century. Just as the automobile rendered buggy whips obsolete, AI and large language models threaten to automate many tasks traditionally performed by consultants. Here are 7 things you need to know about adapting to survive this disruption.



We Discuss:


What is the threat AI poses to consulting?
How do consultants USE AI instead of being replaced by it?
How can consultants keep an authentic voice in the face of LLMs?
What is the consultant's value proposition in an AI future?
What types of consulting careers are most likely to be impacted?



Key Highlights:


The consulting industry may be facing a "buggy whip moment" due to the rise of AI and large language models (LLMs) that can automate tasks traditionally done by consultants. (00:02:53)
Consultants who don't adopt AI tools risk being replaced by those who do, similar to how those who didn't adopt typewriters were replaced by those who did. (00:06:45)
AI tools can augment consultants' capabilities, allowing them to do more work at a better quality level. (00:27:36)
The consulting industry may shift from providing free advisory content to protect their IP from being used to train AI models. (00:10:47)
Consultants should be vigilant, view AI as an opportunity, skill up, focus on human elements, niche down, and get closer to clients to navigate the changes brought by AI. (00:33:56)
Consulting work that requires human-level decision-making and capability will likely remain relevant in the short to medium term. (00:40:17)
Consultants should protect their IP going forward to maintain their value and competitive edge. (00:44:01)
Soft skills, emotional intelligence, and creativity will remain important for consultants as AI focuses on past data rather than innovative thinking. (00:30:32)
Consultants who enjoy building machines (processes and new things) will have an advantage over those who prefer running machines (turning the crank). (00:41:10)



7 Takeaways:


The consulting industry is facing a potential disruption due to the rise of AI and large language models that can automate tasks traditionally performed by consultants.
Consultants who fail to adopt AI tools risk being replaced by those who do, highlighting the importance of staying current with technological advancements.
AI tools can augment consultants' capabilities, enabling them to deliver higher quality work more efficiently.
The consulting industry may shift away from providing free advisory content to protect their intellectual property from being used to train AI models.
To navigate the changes brought by AI, consultants should be vigilant, view AI as an opportunity, develop new skills, focus on human elements, specialize in niche areas, and build stronger relationships with clients.
In the short to medium term, consulting work that requires human-level decision-making and capability will likely remain relevant.
Soft skills, emotional intelligence, and creativity will continue to be valuable assets for consultants, as AI focuses on analyzing past data rather than generating innovative ideas.



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For ambitious consultants aiming to establish themselves as thought leaders and advance to senior decision-making roles, deliberate career planning is important. Here are 5 tips for actively managing your consulting career.

We're joined by Patrick Milholland who in his career has served in every major C-Suite position but found his groove with a non-profit career, specifically his utlimate goal of a CIO career.

We Discuss:


Why would someone plan their career this way?
How does education impact the career plan?
What are some of the pros and cons to taking this approach?
What were some of Patrick's hard choices in his journey?
What are some of his insights gleaned from following this process during his career?

Key Highlights:


Patrick deliberately pursued 3 degrees with the goal of becoming a CIO (3:00-6:24). There was a clear career plan in place and calculated choices were made to achieve the goal.
Working as a consultant provided great experience and exposure that enabled attaining a CIO role (12:11-14:18). The consulting skills translated directly.
The consulting role was left for a CIO position at a nonprofit where purpose and satisfaction was found, beyond just financial motivators (14:18-15:45).
Over time, impressive credentials and titles were accumulated that opened up additional career opportunities (32:13-34:12). The background stood out.
Be deliberate about aligning career choices with defined goals and to consider personal tradeoffs like family time (40:24-41:28). Having a plan matters.
Location has an impact – being in Silicon Valley expanded options vs. being in Ohio (34:05-34:24).

5 Takeaways:


Education has an impact on getting noticed and gaining positions and needs to be aligned with the career strategy, sometimes by sacrificing things
Working as a consultant can provide experience and exposure that enables a longer term career plan.
Purpose and satisfaction beyond just financial motivators is more important than most people think when they're starting out.
The accumulation of impressive credentials and titles can open up more and better career opportunities.
Knowing your values, and being deliberate about aligning your career choices with those values will better enable you to reach your goals.


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We spend our lives gaining knowledge of the world around us. Unlearning things, making room for new knowledge or corrected or updated knowledge, is a skill we aren’t usually taught and don’t often practice. Here are 8 important things to know about Unlearning.

We're joined for this discussion by Pete Cafarchio who is an executive coach that helps transform leaders, teams, and cultures. Pete is the CEO of Oculus Consulting and helps practitioners perform at their best.

We Discuss:


What is unlearning and why is it so important?
What are the implications of unlearning for us as consultants?
What are the implications for our clients?
How do we effectively challenge a client’s stuck mindset?
What's preventing us from applying this strategy?

Key Highlights:


Unlearning is challenging deeply held beliefs and assumptions to make room for new perspectives (6:36).
It takes courage since consultants are paid for what they know (6:15).
We tend to defend our thinking, but feeling defensive can indicate we're not fully convinced about something (24:25).
Self-awareness of our emotional reactions can reveal opportunities for unlearning (25:05).
Groupthink and technology like social media algorithms can reinforce entrenched thinking, making unlearning more difficult (17:58, 30:04).
Practical tips for unlearning include exposing ourselves to contrary views (35:02) and asking questions that imagine project failure scenarios (36:32) or competitor advantages (37:13) to surface overlooked issues.
Facilitating unlearning conversations creates value for clients by getting them to reconsider assumptions (44:23).
Information is now ubiquitous; consultants add value through context, application and strategy (43:36).

8 Takeaways:


Unlearning involves challenging ingrained beliefs to make room for new perspectives, which takes courage since consultants are paid for their knowledge. (6:36)
Feeling defensive about an idea can signal that we are not fully convinced about it and presents an opportunity for unlearning. (24:25)
Technology like social media algorithms tends to reinforce tribal thinking, making unlearning more difficult. (30:04)
Intentionally exposing ourselves to contrary opinions helps to challenge our assumptions and unlearn. (35:02)
Asking “what if we fail” questions imagine failure scenarios to uncover overlooked issues. (36:32)
Posing “what would competitors do” questions surfaces organizational vulnerabilities. (37:13)
Facilitating unlearning conversations creates value for clients by getting them to challenge assumptions. (44:23)
With ubiquitous information, consultants now add value through context, application and strategy rather than just providing information. (43:36)


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With focus on people, practical tips, managing uncertainty, anticipating trends, and weighing digital impacts - our annual Christmas Special is chock-full of useful and relevant stuff for consultants.



We Discuss:


First appearances on the podcast by each of the cast and current reflections on what each of us said back then
Best-of moments from 2023 and why they are relevant
Predictions for 2024



Key Highlights:


Phil reflects on his comments from the first ever episode in 2018, showing how his views on the importance of understanding people and their needs is still highly relevant today. (00:05:32)
Whynde observes how the need for human connection seems amplified now compared to when the podcast started, noting massive changes like work-from-home and AI. (00:13:35)
The cast has had thought-provoking conversations over the years that have informed major life and career decisions, keeping the focus more on functioning as good human beings rather than just technology. (00:25:49)
The episode on Using LinkedIn for Success was the most popular of the past year, indicating an interest in practical tips beyond just consulting. (00:37:30)
Tom Graves advises not trying to predict the future but instead focusing on adapting in real-time. (00:48:03)
Whynde hopes businesses become more thoughtful and discerning with new technologies like AI, carefully examining what it really means and the unintended consequences. (01:11:43)
Shashi predicts a major skills shift as AI gets democratized, with business users outside IT getting more tech-savvy and implementing solutions themselves. (01:16:01)
Phil sees cyber security threats growing as more are able to "game the system", making it harder to discern what's real vs AI-generated. (01:18:37)
Chris predicts more focus on how AI is relevant and applicable to solving business problems, beyond just the "gee whiz" factor. (01:23:02)



7 Takeaways:


The focus has evolved to be more on functioning as good human beings and maintaining sanity versus just discussing technology.
There is strong interest beyond just the consulting audience in practical advice like effectively using LinkedIn.
Adapting in real-time is advised over trying to predict the unpredictable future.
Carefully examining what emerging technologies really mean for businesses, including unintended consequences, is hoped for.
Major skills shifts alongside potential growth in cyber threats are predicted as AI becomes democratized.
Maintaining work-life balance seems increasingly challenging amidst more remote work and turbulent times.
Frameworks shared, like Chris Potts’ unifying model, can help guide decision-making amidst constant change.

The digital age has offered countless opportunities for connection, but the depth and authenticity of these connections often fall short. Check out these 5 strategies for growing professional communities.



We Discuss:


Why do these communities matter? What problem are they solving?
What are some challenges faced by consultants when seeking to build authentic, supportive networks?
What are some strategies for a) finding a community to be part of; b) growing one of your own?
How much does being ‘close-knit’ matter with these communities?



Key Highlights:


Introduction to Converge Australia 2023, a series of 32 events in 25 days across Australia bringing strategy, architecture and community professionals together (2:20-4:00)
The motivation and goals in attending professional community events (23:27-25:52)
How to find and get involved in a professional community (25:52-28:11)
Expectations and mindset that drive people to attend events like this (30:32-31:47)
Importance of quality conversations over scale (36:35-38:18)
Keys to building community (40:25-42:16)



5 Takeaways:


People attend these events to interact, gain new ideas, meet interesting people, and to make connections - if you're building a community you need to understand their motivations and why people come together
Getting involved in a professional community starts with building relationships and networks over time in areas that you have a genuine interest
Go in with a learning, exploratory mindset without set expectations and be prepared to give more than you receive and contribute value
Breaking large groups of people into smaller, more intimate groups leads to better conversations and connections than one large event
Understand who you want to help, what they need, how you can help - realize people are actively seeking community and connections


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Consulting is known for long work hours, lack of work-life balance, tedious work, and sometimes lack of meaning. Here are the 5 things you should know about consulting and disillusionment.

In this episode we discuss:


What causes consultants to become disengaged or lose passion for their work over time?
How do consulting firms try to engage and motivate their employees? Do these things work?
What warning signs should consultants look out for that may indicate they are becoming disengaged?
Are certain types of consulting roles or firms more prone to this than others?
What should the cats on the ground do if they sense they're becoming disillusioned?


Key Highlights:


Disillusionment begins when reality doesn't match expectations (9:00)
Misalignment with values and life priority changes can also lead to disillusionment (14:15)
Warning signs include apathy, irritation, fatigue (16:10)
Lack of purpose, autonomy, work-life balance, not feeling valued causes issues (23:00)
Steps to address: clarify values, assess root causes, change teams/projects, change industries (27:30)



5 Takeaways:


Disillusionment in consulting careers can happen when reality doesn't match expectations, values are misaligned, or life priorities change over time. Early warning signs include apathy, irritation, disconnection, fatigue.
Lack of purpose, lack of autonomy, poor work-life balance, not feeling valued, and not aligning with company culture can also lead to disillusionment.
Steps to address disillusionment: clarify values, assess root causes, explore options like new teams, projects, sabbatical, industry roles. Catch issues early.
To retain talent, companies should provide coaching/mentors, flexibility, continual growth opportunities. Fostering feelings of value and community also helps.
If leaving a company, do it gracefully - don't burn bridges. Thank them and own that it's your decision to make the change. This preserves professional reputation.



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