14 episodes

Healthcare experiences of any kind can create vulnerability; everyone deserves an advocate with your best interest at heart. Tune in to hear about the people and programs in place to ensure that you are not alone and that you have a partner during your healthcare journey. We learn the most about what our patient’s need from our patients, when they need us.

Novant Health Patients as Partners Novant Health Patients as Partners

    • Health & Fitness

Healthcare experiences of any kind can create vulnerability; everyone deserves an advocate with your best interest at heart. Tune in to hear about the people and programs in place to ensure that you are not alone and that you have a partner during your healthcare journey. We learn the most about what our patient’s need from our patients, when they need us.

    Listening, Learning and Growing in the Face of Difficulty

    Listening, Learning and Growing in the Face of Difficulty

    We continue our conversation with Ladale Benson, chaplain, as he shares  his love for chaplaincy and what makes it unique. He also shares lessons learned from patients and families faced with difficulties about what it means to really listen, learn and grow in the face of difficulty.

    • 10 min
    Not your traditional thoughts of hospital chaplains...

    Not your traditional thoughts of hospital chaplains...

    Spiritual care services go beyond the traditional view of hospital chaplains. Ladale Benson, chaplain at Novant Health Huntersville Medical Center, explains how the spiritual care team provides a space for people to process their challenges, the relationships they build with patients and Novant Health team members, and how they are able to honor what gives each person life in supporting patients and families along their journey.

    • 9 min
    Who can help when you don't speak the language?

    Who can help when you don't speak the language?

    Language and cultural services not only ensures our patient's preferred language is used, they understand the impact language and culture have on care and advocate for patients and their families.

    • 15 min
    Bridging the gap between culture, context and language

    Bridging the gap between culture, context and language

    Language and cultural services partners with patients to improve care and services. Not only does this team work to ensure we are able to communicate with our patients in their preferred language, they partner with patients and their loved ones helping them navigate the healthcare system and connecting them to community partners. Hear more from Pedro Mendez, director of language and cultural services. 

    • 13 min
    Novant Health Community Voice Adviser: Nickalaus Goodman

    Novant Health Community Voice Adviser: Nickalaus Goodman

    Nickalaus Goodman is a healthcare professional, paramedic, and community advocate. Nickalaus is passionate about making a difference in his community and is particularly interested in health equity. As a member of his local patient family advisory council, which we refer to as Community Voice, Nickalaus has been able to bring the voice of the community into rooms where decisions about how to provide remarkable care are being made.  

    • 7 min
    Novant Health Community Voice Advisor: Donnie Holt

    Novant Health Community Voice Advisor: Donnie Holt

    Donnie Holt is a retired high school principal who has served his community for decades in various capacities. One of the ways Donnie serves is as the co-chair of the patient family advisory council at his local hospital. Community Voice, as we refer to our councils, has given Donnie a platform from which to advocate on behalf of patients and their loved ones. Donnie talks about his experiences and his commitment to helping increase the diversity of his local council.

    • 10 min

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