Experience Matters Keane

After a run of several incredible guests, Lou & Ted are taking a quick coffee break... and taking a look at the hottest caffeine trends for 2024! How are flavour, premium experiences and 'conscious' coffee affecting the market and products being produced? They get into the stuff that matters, and give you something to ponder over your next flat white.

We're back with a new episode for the New Year - and of course we're talking Dry January.We're not alone either - this episode we're joined by a real pro in this area, with incredible hospitality credentials - Pooja Sharma-Jones is Chief Marketing Officer for drinks brand 'Mocktails'.We talk about Pooja's background with brands like Harrods and Soho House, as well as current motivations behind the trend of increased no & low options, and the effect that has on the hospitality industry.

It's the last episode of the year! With that comes a look back at 2023 and everything we've learned. Lou & Ted give you their top 5 developments that made a difference this year, and how those trends will impact hospitality in 2024. If you want to get ahead in 2024, this is a great place to start.We also mention how to get your hands on some free beer, if you're interested!

We're pleased to welcome Cynthia Miller to the podcast!Head of Innovation at 11:11, (Paris Hilton's media agency) Cynthia leads the business in Web3 and Metaverse initiatives. In this episode she shares her insight into building digital experiences, and why platforms like Roblox are opening up new ways to interact with captive audiences like Gen Z.We talk about the success of Sliving Land, as well as how other brands are capitalising on this tech to create new communities - a...

This week we chat to Dan Clayton, who comes to us from our studio based out in Dubai.Dan comes with a wealth of experience of working in F&B and in this episode shares his insights and key learnings from working with hotels over the years, as well as some specific hot tips on how to get your F&B winning that work even if you're not in the hotel game.

Lou & Ted are back on the QSR train! This time talking all things innovation. Everything from tech, to speed and ultimately automation. Are burger flipping robots the future, or more of a robo-flop? How much does speed of service really affect customer satisfaction? All this and more in this episode of Experience Matters!