Fixed Ops Roundtable

Ted Ings
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  • UPDATED WEEKLY
Fixed Ops Roundtable

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

  1. 1D AGO

    Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with

    What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive deep into the heart of what really drives custom...

    19 min

  2. APR 21

    How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat

    The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy brings the clarity. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this epi...

    17 min

  3. APR 14

    Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters

    In this episode, I’m joined by none other than Aaron Watters, CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line might be the easiest fix you’re overlookingThe underestimated power of year-round promo calendarsHow installation instructions turn confused custome...

    16 min

  4. APR 7

    How UVEye Is Creating Trust and Efficiency in Dealerships Through Automated Vehicle Inspections with Rob Hubbell

    In this episode, my guest is Rob Hubbell, Vice President of Sales at UVEye, and we talk about how one of the most cutting-edge technologies in automotive is completely transforming the way dealerships inspect vehicles — from the service lane to F&I, and even loaner fleet management. UVeye is a cutting-edge computer vision company specializing in automatic vehicle inspection systems by scanning the underbody, tires, and entire exterior of any vehicle within seconds. 👉 Register for the upco...

    23 min

  5. MAR 31

    How Dealerships Are Boosting CSI & Revenue with Lyft, with Jared Levi

    What if your service department could boost CSI scores, improve efficiency, and increase daily revenue—all by eliminating your shuttle? In this episode, I’m joined by Jared Levi from Lyft Business, alongside my co-host Sarah Vantine, for a powerful deep dive into how Lyft is transforming the retail automotive experience for dealerships nationwide. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How thousands of dealers are using Lyft to modernize courte...

    17 min

  6. MAR 24

    Derek Simonds: How Numa Is Transforming Fixed Ops with AI-Powered Agents

    What if your service drive could talk back, solve problems before they happen, and never miss an appointment again? That's not science fiction — that’s Numa. In this episode of the Fixed Ops Roundtable, I sit down with the brilliant Derek Simonds, alongside Sarah Vantine, to talk about one of the hottest topics at NADA this year: AI-powered phone systems in fixed operations. We’re diving deep into how Numa’s AI agents are transforming dealership communication — from status updates to declined...

    24 min

  7. MAR 17

    David Roemer: Why Collision Trade-Ins Are a Goldmine for Dealerships

    In this episode, I’m joined by David Roemer Founder and CEO at Collision Vehicle Exchange, Don Andres, and my co-host Sarah Vantine for a conversation that’s been missing from the Fixed Ops Roundtable: the collision repair business. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: For years, consolidators like Caliber Collision, Gerber Collision, and Crash Champions have been taking over the industry—leaving dealerships questioning whether they should ev...

    19 min

  8. MAR 10

    John Traver: How to Build an Engaged, High-Performing Team in 2025

    John Traver is the father of the modern-day BDC (Business Development Center) and CEO of Traver Connect. If you’ve ever wondered how to build a business development strategy that actually drives results, John is the guy to learn from. With decades of experience helping dealerships across the country improve customer experience, increase service profitability, and retain top talent, he’s a true pioneer in the retail automotive industry. In this episode we talk about something every dealership ...

    26 min
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Ratings & Reviews

4
out of 5
4 Ratings

About

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

Information

  • Creator
    Ted Ings
  • Years Active
    2022 - 2025
  • Episodes
    225
  • Rating
    Clean
  • Copyright
    © 2025 Fixed Ops Roundtable
  • Show Website
    Fixed Ops Roundtable

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