Fixed Ops Roundtable

Ted Ings
  • 3.7 (6)
  • MANAGEMENT
  • UPDATED WEEKLY

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

  1. 1D AGO

    How One Platform Can Simplify Your Entire Dealership Marketing Stack with Matthew Wilmsen of Affinitiv

    What if you could turn every service appointment into a potential car sale… automatically? In this episode, I sit down with Matthew Wilmsen of Affinitiv at Mike Calvert Toyota in Houston, Texas, and let’s just say, this conversation will make you rethink how your dealership uses data, AI, and marketing under one roof. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive into the real-world applications of artificial intelligence and machine learning in fixed ops, not as buzzwords, but as business tools that actually move the needle. Matthew breaks down how Affinitiv helps dealers cut vendor clutter, save real money, and communicate smarter with customers through personalized, behavior-driven messaging. You’ll hear how:  AI can predict when your customers need service, even if they haven’t been back in months. Machine learning can switch up communication automatically, from email to mail to increase engagement. Dealer teams can identify exactly which 20 customers in the service lane are most likely to trade in today. Consolidating vendors into one connected platform can unlock a smoother, more profitable workflow across departments.Matthew also shares how Affinitiv’s tools help dealers not only retain customers but build long-term loyalty by uniting the fixed and variable sides of the business, something most stores are still trying to figure out. If you’ve ever felt like your marketing is “busy” but not effective, or that your tech stack is more complicated than it should be… this episode will show you what the next evolution of dealership marketing really looks like. 👉 Hit play to find out how AI is reshaping the service drive, and why those who embrace it now will lead the next decade of retail automotive. Listen to the episode featuring Matthew Wilmsen for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Matthew Wilmsen Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    7 min

  2. OCT 6

    What Really Happens to Your Data When You Trade In Your Car with Merry Marwig (Privacy4Cars)

    What if the car you just sold still remembers the last owner’s life? Their texts. Their contacts. Even their credit card. Yeah, that’s happening more often than you think. In this episode, I sit down with Merry Marwig, VP of Marketing at Privacy4Cars, live from Rohrman Automotive Group in Schaumburg, Illinois, to talk about one of the most overlooked (and fast-growing) challenges in automotive retail: data privacy inside vehicles. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We explore what actually happens to personal data when a car changes hands, from trade-ins and loaners to rentals and EVs, and the eye-opening risks that come with connected car technology. Merry shares some shocking real-life stories (including one where a driver unknowingly charged someone else’s credit card just by plugging in their EV), and we unpack what dealers can actually do to protect their customers, and themselves, from these privacy pitfalls. You’ll also learn how new state laws like New Jersey’s are forcing dealerships to adapt, how dealers across the country are turning data deletion into a revenue and marketing advantage, and why privacy might just become the next customer satisfaction battleground. If you’ve ever wondered what happens to all the data we leave behind in our cars, or how your dealership can get ahead of this new wave of compliance and trust, this episode will change the way you look at vehicle turn-ins forever. Listen to the episode featuring Merry Marwig for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Merry Marwig Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    8 min

  3. SEP 29

    Inside Dealer Pay: What Every Dealer Needs to Know About Payment Solutions with Sandy Nyiri

    Ever notice how dealers don’t think about payment solutions until there’s a problem? That’s where things can get messy. In this episode, my guest is Sandy Nyiri of Dealer Pay at the Rohrman Automotive Group in Schaumburg, Illinois. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What makes a dealership-specific payment platform different from just another processor.Why integration with your DMS isn’t optional anymore.What a “good install” actually looks like (hint: it’s not just plugging in a terminal).The kind of real, human support that can make or break your dealership’s cash flow and customer experience.Sandy also shares why Dealer Pay shows up in person during installs, training employees department by department so the system actually works in the real world—not just on paper. If you’ve ever been bounced around by generic customer service and left without a solution for days, you’ll understand exactly why this conversation matters. This is more than just about payments. It’s about delivering a seamless, trustworthy experience for both your employees and your customers. Listen to the episode featuring Sandy Nyiri for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Sandy Nyiri Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    5 min

  4. SEP 22

    Why Every Dealership Should Pay More Attention to Parts Managers with Kaylee Felio

    In this episode, my guest is Kaylee Felio, Sales and Marketing Manager at PartsEdge, joining us from the Snell Motor Companies in Dallas, Texas. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Kaylee and I talk about why parts managers are so critical to a dealership’s success but often left out of the bigger leadership conversations. She shares why supporting new managers is more important than ever, especially as many seasoned leaders are retiring, and how PartsEdge is helping fill that gap. You’ll hear real stories from dealerships, including how long-term partnerships with PartsEdge have helped parts departments run stronger, and why inventory management in parts is every bit as important as used car inventory. If you’ve ever wondered what makes a parts department thrive, or why some struggle, this conversation will give you a clear picture. Kaylee has a way of making complex challenges simple to understand and practical to act on. Listen to the episode featuring Kaylee Felio for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Kaylee Felio Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    6 min

  5. SEP 15

    How Bozard Ford Turned Fleet Headaches Into a Profit Center with Ed Roberts and Shawn Concannon

    What if the way you manage your fleet could flip from being a cost center to a profit center? In this episode I’m joined by Shawn Concannon, President of TSD Mobility by Reynolds and Reynolds, and Ed Roberts of Bozard Ford Lincoln. Katrina Ness and Sarah Vantine sat down with them live at the Reynolds and Reynolds Amplify event in Dallas to talk about a part of fixed ops that doesn’t always get the spotlight: fleet management. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How AI is reshaping fleet management, from damage detection to real-time transparency with customers.Why putting the wrong person in charge of your fleet can cost you millions—and what happens when you hire the right leader.How Bozard Ford Lincoln turned their loaner and rental operation into a profit center by rethinking accountability and utilization.Where TSD Mobility is headed next and why dealerships should pay attention now.This isn’t just about cars, contracts, or technology. It’s about transforming one of the most overlooked areas of fixed ops into a strategic advantage that directly impacts customer trust, efficiency, and profitability. Listen to the episode featuring Shawn Concannon & Ed Roberts for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Shawn Concannon & Ed Roberts Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    10 min

  6. SEP 8

    The Hidden Cost of Bad Integrations in Fixed Ops (and How to Solve It)

    In this episode my guests are Ashleigh Norton, VP of Marketing at Blink AI, and Ken Mauldin, Director, Platform Fixed Operations at Snell Motor Companies. Katrina and I sat down with them inside Snell’s stunning Dallas facility to talk about something every dealership wrestles with: how to keep operations efficient without burning out your people or frustrating customers. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dig into why the right integrations aren’t just about saving time—they affect everything from advisor morale to customer satisfaction. Ken shares what he looks for in a tech partner (and what he’ll never tolerate), while Ashleigh pulls back the curtain on how AI is already changing the service drive in ways that reduce the busywork and free people up to do their best work. You’ll hear practical examples of how small steps with AI can take pressure off your BDC, how the wrong systems can quietly eat away at efficiency, and why choosing the right partner matters more than chasing the newest tool. If you’ve been curious about where AI really fits in fixed ops—or you’re tired of hearing the hype without the reality—this episode will give you grounded insights from the people who are living it every day. Listen to the episode featuring Ashleigh Norton & Ken Mauldin  for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Ashleigh Norton & Ken Mauldin Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    7 min

  7. SEP 1

    The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn

    In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and empathy can completely change the way customers experience the F&I office, and why those qualities matter more today than ever. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why the F&I department is where customer retention really begins.How training and education can transform business managers from “paint-by-numbers” into trusted advisors.The overlooked role of service contracts in keeping customers coming back to your store.And what Mickey calls the “real war” for control of the customer—OEMs vs. franchise dealers.Mickey doesn’t hold back. From repeat and referral strategies to the future of dealer services, he gives us a candid look at what it takes to win with today’s customers. If you want practical ideas on how F&I, service, and sales can work together to strengthen repeat and referral business, this episode is worth your time. Listen to the episode featuring Mickey Quinn for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mickey Quinn Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    9 min

  8. AUG 25

    How Capital One’s Chat Concierge Is Changing the Dealer-Customer Relationship with Tim Mullins

    What if the future of your dealership didn’t just rely on humans or AI, but the two working together in ways we’ve never seen before? In this episode my co-host Sarah Vantine and I sit down at Uber’s World Headquarters in New York City with Tim Mullins, Chief Market Transformation Officer at Capital One. Together, we explore how technology is rewriting the customer experience in dealerships without losing the human touch that matters most. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why AI is moving past simple prompts to a system that thinks and responds like a human.How Capital One’s Chat Concierge is already giving dealers an edge by remembering context and carrying conversations forward.What this means for the future of customer experience, from online research to walking into the showroom.Why the best strategy isn’t replacing people, but empowering them with AI tools that make every interaction smoother, faster, and more human.Tim doesn’t sugarcoat it, dealers who lean into AI today are setting themselves up to win tomorrow. And for those still on the fence, this conversation makes it clear why waiting could mean getting left behind. If you’ve ever wondered where AI is really taking the industry and how it ties directly into your dealership’s future, this is the episode you don’t want to miss. Listen to the episode featuring Tim Mullins for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Tim Mullins Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable EventTed Ings on LinkedInCenter for Performance Improvement

    8 min
See All (249)

Ratings & Reviews

3.7
out of 5
6 Ratings

About

The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

Information

  • Creator
    Ted Ings
  • Years Active
    2022 - 2025
  • Episodes
    249
  • Rating
    Clean
  • Copyright
    © 2025 Fixed Ops Roundtable
  • Show Website
    Fixed Ops Roundtable

You Might Also Like