Shannon Waller's Team Success

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Shannon Waller, author of The Team Success Handbook, has been the entrepreneurial team expert at Strategic Coach® since 1995. Shannon Waller's Team Success podcasts are a series of insights around teamwork and success that she's gained from working with entrepreneurs.

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Why “Busy” Is A Useless Word

Have you ever noticed that the word “busy” is often used as an excuse and stops further action and progress? In this episode, Shannon Waller tackles this word that’s all too common in our vocabularies, yet is significantly unproductive. Join Shannon on this productive rant to discover why we should eliminate this word from our conversations and how we can communicate more effectively about our time and priorities. Download Episode Transcript Show Notes: The Problem With “Busy” * Busy is a stop sign in conversations, offering no real information or specificity. What “Busy” Really Means * When we say we’re busy, we’re often saying something isn’t a priority for us. “Busy” As A Statement Of Overwhelm * Recognize busy for what it often is—a statement of feeling overwhelmed. * What is truly overwhelming us? Let’s address those specific issues. The Cultural Implication Of “Busy” * Society often pressures us to appear busy as a badge of honor. But being busy doesn’t equate to being productive or profitable. * “A tightly scheduled entrepreneur cannot transform.” Dan Sullivan “Busy” As An Excuse * Using busy as an excuse can lead to missed opportunities. * Saying we’re busy may be a less-than-transparent way of avoiding things we don’t want to do. * Strive for honesty and clarity in your commitments and desires. Taking Action 1. Productive, Useful Relationships * When someone labels you as busy, engage in a curious and open conversation to explore why they perceive you that way. This can uncover assumptions and lead to a healthier relationship by understanding each other’s time and priorities. 2. Self-Coaching Through “Busy” * Feeling busy? Coach yourself through what’s really going on and what’s overwhelming you. Then, reprioritize your commitments to align with your true values, goals, or three crucial results. 3. Communicate Transparently * “That’s not a priority for me right now” is more authentic and constructive than “I’m busy.” 4. Build In Space To Connect * Even if you have an “energetic,” lily pad calendar with back-to-back meetings, you can also build in buffer time to reflect, decompress, offload, and check in with people. We want to hear from you! Has this conversation about busy struck a chord with you? Do you have strategies for communicating more effectively about your time and priorities? Share your thoughts and experiences with us at questions@strategiccoach.com.

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How To Transform Your Organization’s Success With The Unique Ability® Model

Are you leveraging your entrepreneurial company's unique advantage? In this episode, Shannon Waller reveals how, by getting your team to focus on activities where they have both superior skill and passion, you can ensure your business is always growing, always innovating, and always multiplying its success—and eliminate boredom and stagnation for good. Download Episode Transcript Show Notes: * Entrepreneurial companies have a distinct advantage over bureaucratic organizations because of their flexibility, innovative spirit, and capacity to cultivate a culture that prioritizes individual strengths and passions over conformity and rigid ways of thinking. * This culture is founded on the Unique Ability® model, which consists of four levels: incompetent, competent, excellent, and unique capabilities, with unique being the most impactful. Here’s what they mean: * Incompetent: These tasks are areas where team members struggle to achieve results, often leading to negative impacts. Entrepreneurial companies can minimize time spent on these activities, allowing them to concentrate on more productive endeavors. * Competent: While team members may perform adequately in these areas, they often only meet minimum standards. In bureaucratic settings, employees may feel compelled to remain in this zone due to comfort and familiarity, but this does not foster growth or innovation. * Excellent: At this level, team members demonstrate superior skills, leading to effective teamwork and often financial rewards. However, remaining in this zone for too long can result in stagnation, as people may become bored and less engaged. * Unique: This is where the true potential lies. Areas of Unique Ability combine superior skill with passion, resulting in high energy, motivation, and creativity. Entrepreneurial companies have the opportunity to help their teams focus on these abilities, which can lead to significant competitive advantages * If you want to maximize your company’s potential for success and innovation, strive to have at least 50% of your team's time spent in their Unique Ability and the other 50% on excellent abilities. * It’s also important to eliminate tasks that fall under the "incompetent" category, as these activities cost your company money and limit productivity. * Procrastination on certain tasks is a sign of incompetence in that area, even if the person technically has the capability to do it. * To prevent team members from boredom and stagnation, move them away from merely competent tasks as quickly as possible. * Be aware of the "Excellence Trap," where team members become too comfortable in their superior skills and resist moving toward their Unique Ability. * It’s essential for entrepreneurs to foster a company culture that encourages and rewards Unique Ability® Teamwork, as this is where the 10x multiplier effect occurs in terms of productivity and innovation. * To help shift your team members toward working in their areas of Unique Ability, it’s important to regularly engage in conversations with them about what they excel at and love doing. * Even minor incompetent tasks can consume significant mental energy. Freeing team members from these tasks is essential for maximizing productivity and creativity. * It’s important to create flexible systems and job descriptions that allow team members to focus on their excellent and unique capabilities, even if it means creating unconventional role structures. Resources: Unique Ability®

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Superpowered: Dismantling The Myths Of Hiring Assistants, with Steven Neuner and Ryan Cassin

Are you overwhelmed by the daily grind, in a state of “suck,” with an overflowing inbox, double bookings, and a constant feeling of putting out fires? Ever thought about hiring an assistant but not convinced it’s worth the money, time, and effort to bring one on board? In this episode of Team Success, host Shannon Waller sits down with Steven Neuner and Ryan Cassin, her co-authors of Superpowered: The Secret That Helps Every Entrepreneur Eliminate the Suck, 10x Their Impact, and Have More Fun in Work and Life. Shannon, Steven, and Ryan will shift your mindset about hiring an assistant so you can step out of the chaos and settle on nothing less than 10x growth and freedom. Download Episode Transcript Resources: * Buy Superpowered: The Secret That Helps Every Entrepreneur Eliminate the Suck, 10x Their Impact, and Have More Fun in Work and Life by Shannon Waller, Steven Neuner, Ryan Cassin * Sign up for the free Superpowered resources * Visit Ryan and Steven at superpowershq.com * Strategic Coach Show Notes: Constant State Of Suck * Many entrepreneurs can end up in a “constant state of fire drill” before they decide to hire an assistant. * The setup for failure: “Most entrepreneurs show up in the worst possible, least collaborative, lowest energy state to go make one of the most important, most influential, most meaningful hires they’re going to make in their business.” —Steven Neuner Mindset Shifts Required Before Hiring * Steven coaches desperate entrepreneurs to shift their mindset to see hiring as an investment of time rather than an investment of money. * Investing time to grow the relationship with a new assistant pays exponentially higher dividends down the road in both your business and personal life. * Another important mindset shift is being courageous and vulnerable enough to let someone else see the backstage of your business. Entrepreneurial Executive Assistant * This role requires the assistant to delegate and manage up, rather than the other way around. * The assistant’s Unique Ability® frees you to stay in your own Unique Ability lane. * Entrepreneurs must think of their assistant as a partner on their growth journey, one in which the assistant will also be growing professionally and personally. * Entrepreneurial assistants, like entrepreneurs, don’t like getting bored; they will want to lead, take initiative, and be creative in areas outside of your Unique Ability. The Secret * Many people think of an assistant as someone to whom they can delegate stuff they don’t want to do. * The “secret” is that your assistant can be your all-around support partner who can give you superpowers and help you expand what you think is possible. The Superpowered Scale * Resignation * Desperation * Frustration * Delegation * Superpowered Impact On Entrepreneur Support Partners * Leveraged support partners find opportunities to respond to challenges, grow, and achieve fulfillment in parallel with their entrepreneur. * Many support partners grow into new responsibilities, new roles, and new connections in the organization. * With so much core institutional knowledge,

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Hiring For Entrepreneurial Success: Avoiding The Corporate Mindset Trap

Are you inadvertently sabotaging your entrepreneurial company by hiring corporate talent? In this episode, Shannon Waller reveals the pitfalls of bringing corporate mindsets into entrepreneurial environments. Learn how to identify candidates with true entrepreneurial spirit, ask the right interview questions, and build a team that thrives on innovation, contribution, and rapid growth. Download Episode Transcript Show Notes: * Corporate hires can be a risky choice for entrepreneurial companies due to fundamental differences in mindset and work approach. * The meaning of "responsibility" differs greatly between corporate and entrepreneurial environments. * Corporate backgrounds often emphasize status and hierarchy, while entrepreneurial companies value contribution above all. * Red flags in interviews include candidates prioritizing salary, time off, team size, and office location over potential contributions. * Corporate titles can be detrimental in entrepreneurial settings, as they focus on status rather than results. * Unique Ability® titles that highlight an individual's value creation are preferable in entrepreneurial companies. * When hiring, look for candidates with entrepreneurial backgrounds or experience, such as childhood businesses or side hustles. * Former corporate employees who felt constrained or stifled in their previous roles may thrive in entrepreneurial environments. * Entrepreneurial companies offer more freedom, innovation opportunities, and faster-paced environments compared to corporate structures. * Hiring managers should prioritize candidates excited about contributing to company growth rather than personal status. * Diversity in thinking and problem-solving approaches is crucial for entrepreneurial teams rather than hiring clones of existing team members. * Successful candidates should be willing to work independently, be hands-on, and make a direct impact on the business. * Entrepreneurial companies should emphasize their unique culture and growth opportunities when recruiting to attract the right talent. * Hiring the right people is challenging but critical for maintaining an entrepreneurial culture and driving business success. * Entrepreneurs should trust their instincts during the hiring process and be wary of candidates who don't align with the company's entrepreneurial spirit. Resources: Unique Ability The Kolbe A™ Index

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The Power Of Openness: How Transparency Drives Team Success

Are you an authentic leader? Do you find it easy or hard to be transparent with your team? In this episode, Shannon Waller discusses the power of authenticity and transparency in leadership. She shares practical strategies to build trust, engage your team, and create psychological safety so that everyone feels safe to express their ideas and take risks. If your team doesn’t seem to take risks, this will be an eye-opening episode to listen to. Download Episode Transcript Show Notes: * It’s more important for your team to trust you than to simply like you. * Being transparent means being open, honest, and authentic without hidden agendas. * Our brains are wired to perceive threats more than safety. * Without trust, teams become defensive and stagnant. * When team members feel safe to take risks and voice their ideas, this leads to greater innovation and success. * Strategies For Transparency: * Share insights from leadership meetings openly with your team. * Provide more information rather than less to avoid misunderstandings: use The Impact Filter tool to share your thinking and intentions. * Explain the reasoning behind decisions and include awareness of the emotional impact on the team. * Use “I” statements to express your feelings without blaming others. * Acknowledge your limitations and ask for help when needed. * Ask open-ended questions without leading toward a specific answer. Be willing to listen genuinely. * Close the loop on discussions by sharing outcomes and reasoning behind decisions. * Regularly check in on how team members feel about decisions. * Stay straightforward and avoid manipulative tactics; focus on solutions instead of creating unnecessary drama. * Understand your own triggers and emotional responses to better manage interactions with your team. * Regularly assess where you can improve transparency in your leadership approach: * Where have you felt like it was appropriate to be open and honest? * Where do you feel held back? * Where do you take things personally? Resources: EOS®: Entrepreneurial Operating System® The Impact Filter Kolbe PRINT®: Team Success Podcast, episode 224, “Uncovering ‘The Why Of You,’ With Debra Levine” CliftonStrengths® Working Genius®

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The Future Of Sales, with Steve Heroux

In this episode, Shannon Waller and guest Steve Heroux discuss the importance of sales coaching and understanding Sales DNA profiles. Steve addresses the negative perceptions of sales and the challenges entrepreneurs face in hiring effective salespeople, and offers actionable insights to transform sales culture. Tune in for a fresh perspective on finding and nurturing great sales talent! Download Episode Transcript Show Notes: * Effective sales coaching is essential for developing a high-performing sales team and should focus on individual strengths and weaknesses. * Understanding the Sales DNA profile can help identify the unique strengths of salespeople, allowing for tailored coaching and training strategies. * The sales profession often suffers from a negative perception, with many seeing salespeople as pushy or manipulative, which can hinder effective selling. * Sales leaders play a crucial role in shaping the culture and practices of their sales teams. Poor leadership can perpetuate negative stereotypes about sales. * Finding the right salespeople is challenging, which means entrepreneurs must prioritize hiring individuals who align with the company's values and customer needs. * One-size-fits-all training programs are ineffective. Custom training based on the Sales DNA profile can lead to better results. * Trust is a critical component in sales. Building genuine relationships with clients can counteract the negative stereotypes associated with sales. * Many entrepreneurs struggle with sales because they excel in product development but lack sales expertise, leading to potential business failures. * Defining an ideal customer profile helps sales teams focus their efforts on prospects that are more likely to convert and benefit from the product or service. * Teaching salespeople to say no to unsuitable prospects is vital; just because someone is willing to buy doesn't mean they should. * Salespeople are motivated by personal goals and family needs. Leaders should align company objectives with these motivations to foster engagement. * There is a need for a cultural shift in how sales is perceived and practiced, moving away from aggressive tactics to a more consultative approach. * Providing sales teams with the right tools and resources, including training and technology, is essential for empowering them to succeed. * The sales landscape is constantly evolving; ongoing training and development is necessary to keep sales teams competitive. * Focusing on building long-term relationships with clients rather than short-term sales can lead to greater success and customer loyalty. Resources: The Sales Collective Steve Heroux on LinkedIn Book: Sales Is Not a Dirty Word: The Definitive Guide for Success in Sales by Steve Heroux Book: To Sell Is Human: The Surprising T...

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From Conflict To Courage, with Marlene Chism

In this episode of Team Success, host Shannon Waller is thrilled to talk with special guest Marlene Chism, an expert on workplace drama and how to handle it effectively. Their long discussion is full of great communication and listening strategies to help you have that difficult discussion you’ve been avoiding. Shannon highly recommends all senior leaders read Marlene’s latest book, From Conflict to Courage: How to Stop Avoiding and Start Leading, for more practical wisdom on managing conflict at work. Listen now to find out the three words that heal any conflict. Download Episode Transcript Show Notes: * The Karpman Drama Triangle consists of three roles: * Victim: Feels powerless and blames others. * Persecutor: Lashes out and is hard to get along with. * Rescuer: Tries to fix everything for others. * Denial: Added by Marlene in the center for Avoiders who say, “I don’t do drama.” * People aren’t just one thing; they cycle through each regularly. * Getting out of the drama triangle means becoming a Creator. * Regulation Before Resolution: * Regulating your emotions before approaching conflict allows you greater clarity, empathy, and a solution-oriented mindset. * Emotional Awareness And Emotional Integrity: * Accept that you have negative feelings. * Represent yourself and your own feelings, not anyone else’s. * Responsible Language: * Ask questions. * Speak to the vision. * Focus on the outcome you want. * Avoid generalization, blame, resentment, lack of choice, and justification. * Radical Listening: * Acknowledge the other person’s feelings: “It sounds like … ” * Similar to Chris Voss’s “Tactical Empathy.” * Similar to the Collaborative Way’s “Generous Listening.” * Avoid trying to come up with a solution. * Avoid telling a related story about yourself. * Notice your own emotions without expressing them. * “Don’t argue with other people’s feelings.” —Shannon Waller * The Inner Game: External conflict starts when there is internal conflict. * “Drama: the obstacle to peace or prosperity.” —Marlene Chism * Work on your own clarity first because “the one with clarity navigates the ship, and everyone else shovels coal.” * Be self-aware without being self-obsessed. * Fulcrum Point Of Change: Nothing happens until you are willing to release your resistance to change. * The “story” in your head about what is happening is the source of your suffering, not the other person, not the situation. * Three-part approach for leaders: * Establish a foundation: Examine what’s happening that shouldn’t happen to go into conversation with intention. * Achieve leadership and employee clarity: Have the conversation and come to an agreement. * Maintain accountability: Follow up two weeks after conversation. * Specific strategies for difficult conversations: * State intentions up front to reduce anxiety and defensiveness. * Keep the discussion focused on constructive outcomes. * Focus on the opposite of the issue to create a positive intention. * Address observed behaviors and their impact rather than making accusations or generalizations about a person’s character. * Use company values and vision to guide the intentions. * Share the “story” you’re telling yourself about the situation. * Say, “Walk me through what your perspective is.

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Building Winning Global Teams, with Sunny Kaila

In this episode, Shannon interviews IT By Design founder Sunny Kaila, who shares his inspiring journey from taxi driver to successful entrepreneur and offers insights on leveraging talent markets and expanding businesses internationally. Tune in to discover his proven strategies for multicultural collaboration, and learn how to access global talent to drive your business forward. Download Episode Transcript Show Notes: Sunny shares his story of moving from India to New Jersey at 17, working various jobs to support his family, and eventually putting himself through college to study computer engineering. His entrepreneurial journey began in 2003 when he started IT By Design, which has now grown into a global company. Sunny also discusses his book The Secret To Building Winning Global Teams, sharing insights into how his company successfully integrates global talent to provide 24/7 IT services. His tips include: * The rise of remote work has created opportunities for borderless hiring, allowing businesses to tap into a global talent pool. * Building a global team can lead to significant labor cost savings of 30-70%, leading to greater profitability and overall business valuation. * Effective multicultural collaboration is essential for managing diverse teams and can improve both cash flow and company culture. * Investing in a strong learning and development division is key to equipping team members with the necessary soft skills and cultural understanding to work remotely effectively. * Transitioning from direct sales to collaborating with competitors can expand your reach and create mutually beneficial partnerships. * Understanding the unique needs of different markets is crucial for tailoring your approach to team management and service delivery. * Implementing a 24/7 operational model allows for continuous service and support, which is vital for technology-driven businesses. * Leaders must adapt their management styles to effectively lead remote teams, focusing on communication and cultural alignment. * Maintaining a balance between cost efficiency and employee well-being is essential to sustaining a positive company culture. * Using innovative strategies to manage rising operational costs can help businesses remain competitive in an evolving market. * Regularly assessing and adjusting your team structure can lead to improved performance and adaptability in a changing business landscape. * Sharing best practices and experiences can help other leaders navigate the complexities of building and managing global teams. Resources: Book: The Secret To Building Winning Global Teams by Sunny Kaila Unique Ability® CliftonStrengths® The Impact Filter

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My favorite podcast

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Kcal man jack

The team success podcast is my favorite podcast. Shannon does such a wonderful job of interviewing and extracting practical insight from the guests. as an entrepreneur and business owner, it helps tremendously to give me the tools I need to manage the people around me.
The best

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rickychampion

Simply do helpful
Long time listener - always impressed

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bd157

Shannon frames and discusses the varied entrepreneur-related topics like none other. I started at the beginning some time ago and listen almost every day. Thank you, Shannon & Strategic Coach, for this incredible content.
A must-listen for those who aspire to be great leaders

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Mark Colgan

The perspectives Shannon and her guests offer on teamwork and leadership are incredible. If you’re looking for key insights and actionable advice about how to build and manage a great team, this is the podcast you need to listen to. Thanks Shannon!