Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!
34. How an engaged frontline employee drives your customer experience with Keddrick Stuart, COO at AskNicely
In this Frontline Magic podcast episode, our host Susanne Axelsson talks to Keddrick Stuart, COO at AskNicely. Keddrick has over 20 years of experience leading hyper-growth venture-back companies and is passionate about empowering the frontline.
So tag along as we uncover the secret of what it truly takes to make every customer experience awesome.
33. Discover the secrets of how you can build a culture that delivers exceptional customer service with Donna Cutting, Founder and CEO of Red Carpet Learning Systems
In this episode, we are talking to Donna Cutting, who is an author, Founder, and CEO of Red Carpet Learning Systems, Inc, which helps companies create a culture of happy, engaged people who deliver exceptional customer service.
So tag along, uncover what that means, and how you can replicate it.
32. How to build financial empowerment for everyone by serving the community, with Dominik Mjartan, President and CEO at Optus Bank
Welcome to season four of the Frontline magic podcast. In this episode, we are talking to Dominik Mjartan, Precedent and CEO of Optus Bank, Optus bank is A bank on a mission to transform opportunities into wealth. In this episode, we uncover the secrets of what it truly means to empower your frontline and serve your community so that they can have access to the American Dream, regardless of their circumstances.
Dominik covers topics like...
What are some of the unique challenges that minority-owned banks face?
How has the role of minority-owned banks changed over the past 100 years?
What are some of the things that Optus bank is doing to support the community for generations going forward?
31. CX insights and how to celebrate your team with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines
Welcome to season four of the Frontline magic podcast. In this episode, we are talking to Travis Gelbrich, Managing Director of Guest Experience and Loyalty at Alaska Airlines. Tag along as we uncover how Alaska Airlines delivers an award-winning customer experience with a strong community focus and appreciation for their frontline people.
Follow Travis on Linkedin: https://www.linkedin.com/in/travisgelbrich/
Follow Alaska Airlines: https://www.linkedin.com/company/alaska-airlines/
Follow Susanne Axelsson: https://www.linkedin.com/in/axelssonsusanne/
Learn more about AskNicey: https://asknicely.com/
30. Create a Voice of the Customer Program that Highlights your Service Standard with Stacy Armijo, Chief Experience Officer at Amplify Credit Union
In this episode, host Susanne Axelsson talks to Stacy Armijo the Chief Experience Officer at Amplify Credit Union about how creating a voice of the customer program elevates the customer experience and highlights your service standard.
29. The Future of CX with Tom DeWitt, Ph.D. CXM@MSU
In this episode, host Susanne Axelsson talks to Dr. DeWitt about launching the first master's program in the CX, creating a customer-centric organization, and more.
Bite size insights
Great, easy to consume insights in here. I’ve loved the format. I’ve been able to learn answers to questions I didn’t know I had- how do others do it? how can I connect with those businesses that are doing awesomeness?