291 episodes

Coming to grips with over 100,000 restaurants shuttered...It's time to fix what's broken.

Created in partnership with Yelp for Restaurants, FULL COMP is a weekly show exploring the past & future of the hospitality industry. Provocative & actionable, the show aims to ask the tough questions, supplying listeners with the tools & resources needed to thrive post-pandemic.

The host, Michelin-rated restaurateur Josh Kopel, challenges conventional wisdom by hosting both hospitality professionals & thought leaders from outside of the industry, offering a new perspective on an old business.

FULL COMP: The Voice of the Restaurant Industry Revolution Josh Kopel

    • Business
    • 4.9 • 147 Ratings

Coming to grips with over 100,000 restaurants shuttered...It's time to fix what's broken.

Created in partnership with Yelp for Restaurants, FULL COMP is a weekly show exploring the past & future of the hospitality industry. Provocative & actionable, the show aims to ask the tough questions, supplying listeners with the tools & resources needed to thrive post-pandemic.

The host, Michelin-rated restaurateur Josh Kopel, challenges conventional wisdom by hosting both hospitality professionals & thought leaders from outside of the industry, offering a new perspective on an old business.

    Jamie Lynch on the transition from chef to restaurateur

    Jamie Lynch on the transition from chef to restaurateur

    Chef Jamie Lynch still cooks. It was his skill in the kitchen that afforded him the opportunity to open his first restaurant. But that’s not how he scaled to five restaurants across two states. At some point we no longer work in a restaurant, we work in the restaurant business. In our conversation today, we chart his transition from esteemed chef to an acclaimed restaurateur.

    For more information on the chef and his projects, visit https://www.chefjamielynch.com/.

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    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

    We have a lot more content coming your way! Be sure to check out our other shows:

    Restaurant Marketing School

    Restaurant expert videos & webinars

    • 35 min
    Andrew Dana on developing a beginner’s mindset

    Andrew Dana on developing a beginner’s mindset

    For over a decade, I ran my restaurants the way I was taught to run other people's restaurants. I led my teams the way others had led me and I never questioned it. But what if you never got that education?

    Andrew Dana owns more than half a dozen successful restaurants and he began his journey as a restaurateur with absolutely no operational experience. He just did what he thought was right and followed his gut instincts. Today we go through how an industry outsider is challenging the way we look at our restaurants and our industry.

    For more information on Call Your Mother, visit https://www.callyourmotherdeli.com.

    • 27 min
    Susan Sarich on how to plan for success

    Susan Sarich on how to plan for success

    We all hope to be successful, but how many of us plan to be successful? Susan Sarich of SusieCakes took the time to plan every aspect of her restaurant. The research and development that went into her business plan resulted in the success she had after opening.

    Having weathered two economic disasters and with dozens of locations under her belt, her plan seems bulletproof and, in today's episode, we walk through that plan step by step.

    For more on SusieCakes Bakery, visit susiecakes.com.

    ____________________________________________________________

    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

    We have a lot more content coming your way! Be sure to check out our other shows:

    Restaurant Marketing School

    Restaurant expert videos & webinars

    • 24 min
    Ken Grossman on beating the competition

    Ken Grossman on beating the competition

    Ken Grossman is a craft brewing pioneer. In the late 1970's, he, along with about half a dozen other brewers, started the first craft breweries in the US. Over 40 years later, the other guys are no longer in business and Ken's company is worth over one billion dollars. Today, we discuss what it took to survive in those early days and the critical decisions he made that paved the way for him to become the king of craft brewing.

    For more information on Sierra Nevada, visit https://sierranevada.com.

    ____________________________________________________________

    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

    We have a lot more content coming your way! Be sure to check out our other shows:

    Restaurant Marketing School

    Restaurant expert videos & webinars

    • 24 min
    Kim Freer on mastering restaurant marketing

    Kim Freer on mastering restaurant marketing

    Marketing is this big, intimidating thing for most of us. For many of us, marketing starts and stops with social media. For many more of us, we aspire to have the time needed to even get that far. That’s why I thought it would be incredibly valuable to chat with Kim Freer. Kim Freer is the Chief Marketing Officer of Wetzel’s Pretzels, an old brand innovating in very new ways. Today we discuss what marketing looks like in practical application–outside of social media–and how it can have a transformative impact on our restaurants.

    For more information on Wetzel’s Pretzels, visit https://www.wetzels.com.

    ____________________________________________________________

    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

    We have a lot more content coming your way! Be sure to check out our other shows:

    Restaurant Marketing School

    Restaurant expert videos & webinars

    • 37 min
    Michael Tipps on scaling service standards

    Michael Tipps on scaling service standards

    Winning in a major market requires a very different approach than opening a restaurant in a secondary or tertiary market. That’s why I was so excited to chat with Michael Tipps. Michael and his company Invictus Hospitality do many different things, but the one thing they’re most known for is taking successful concepts from major markets and scaling them across the country. Perfecting that process has revealed universal truths to Michael and his team about what a formula for restaurant success look like and in this episode he runs us through that formula tip to tail.

    That’s Michael Tipps. For more information on Invictus Hospitality, visit  https://www.invictushospitality.com.

    ____________________________________________________________

    Full Comp is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time.

    We have a lot more content coming your way! Be sure to check out our other shows:

    Restaurant Marketing School

    Restaurant expert videos & webinars

    • 38 min

Customer Reviews

4.9 out of 5
147 Ratings

147 Ratings

ASobering ,

Entertaining, insightful, and actionable! 🔥

Whether you’re well established as a restauranteur or just getting started carving out a profitable niche that’s ready to grow, this is a must-listen podcast for you! Josh does an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of building a thriving business you can be proud of with leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

Cosmicnic6 ,

Today’s episode needs fixed!!

Hey Josh, listen to your podcast daily! Today’s most recent show needs edited badly. The clips run over each other so everyone is talking at the same time and then long silent pauses! Other than that, this podcast is great!!
Love it. Great guest, very pertinent info.

chicknmax ,

Josh!!

Josh you are just awesome! Thanks so much for a fun interview! Keep the faith! Stay safe! Max

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