172 episodes

The Future of Field Service podcast welcomes you in to hear the firsthand perspective of how business leaders are evolving, innovating, and overcoming. Reaching far beyond the “field service” in our name, we feature guests across industries and geographies to tell of the trials and triumphs they experience as they modernize their businesses. Hosted by Sarah Nicastro, who has 15 years’ tenure covering business transformation, technology, and leadership trends. Her authenticity paired with interesting guests and relatable subject matter make for compelling conversations and lightbulb moments.

Future of Field Service Future of Field Service

    • Business
    • 5.0 • 25 Ratings

The Future of Field Service podcast welcomes you in to hear the firsthand perspective of how business leaders are evolving, innovating, and overcoming. Reaching far beyond the “field service” in our name, we feature guests across industries and geographies to tell of the trials and triumphs they experience as they modernize their businesses. Hosted by Sarah Nicastro, who has 15 years’ tenure covering business transformation, technology, and leadership trends. Her authenticity paired with interesting guests and relatable subject matter make for compelling conversations and lightbulb moments.

    Why and How Service Should be Prioritizing Sustainability, Now

    Why and How Service Should be Prioritizing Sustainability, Now

    Rainer Karcher, Global Director of IT Sustainability at Siemens, joins Sarah to discuss why service-based business should be prioritizing sustainability, how to do so, and what the future holds related to regulatory pressures, customer expectations, and investment decisions.

    • 48 min
    How to Prepare for the Field Service of 2025

    How to Prepare for the Field Service of 2025

    On today’s podcast, we’re sharing a session from the Paris Live Tour with Jean Claude Jobard, Vice President EMEA, Marmon Link at Marmon Foodservice Technologies. Well-versed on today’s landscape, Jean Claude’s focus is on the reality that the pace of change is only increasing, and leaders need to become more adept at anticipating what comes next. He shares his thoughts on the four major trends that will shape what field service will look like in three to five years and discusses what it will take to be not only prepared but ahead of the competition.

    • 27 min
    Live Tour Austin Highlights

    Live Tour Austin Highlights

    That’s a wrap! Sarah shares an overview of the final Future of Field Service Live Tour event in Austin, Texas, and tells listeners what to expect next.

    • 12 min
    Husky’s Move to Predictive Service

    Husky’s Move to Predictive Service

    Sarah welcomes back Tony Black, President of Service at Husky Injection Molding Systems, who was this podcast’s very first guest when he was with Otis Elevator. In his new role, Tony shares with Sarah the catalysts for Husky’s move to predictive service, what’s enabled the company’s progress thus far, and what the future holds.

    • 37 min
    The Power of Relational Intelligence

    The Power of Relational Intelligence

    Sarah welcomes back Founder & Managing Director, Bandelli & Associates and author, Dr. Adam Bandelli, to discuss his new book Relational Intelligence: The Five Essential Skills You Need to Build Life-Changing Relationships.

    • 32 min
    Live Tour Frankfurt & Stockholm Highlights

    Live Tour Frankfurt & Stockholm Highlights

    Sarah shares a synopsis of the topics discussed at Frankfurt Future of Field Service Live Tour stop on May 19th and the Stockholm stop on May 24th.

    • 14 min

Customer Reviews

5.0 out of 5
25 Ratings

25 Ratings

Pooiuythhhhh ,

Solid and compelling content

Worthwhile and relevant content from industry insiders and leaders.

Commited2Customers ,

Great discussion on service !

Even being part of the service industry for 20 years; I learn something new every time.

Tikidude232 ,

If service is your business, this podcast is a must listen

Listen to inspiring service leaders explain the critical lessons they are learning as they take their field service teams to the next level. I learn something in every episode!

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