During my ten years in the media covering the service space, I found myself writing content all the while thinking that the conversations I was having held so much power beyond what I could capture in writing. With the Future of Field Service podcast, we aim to bring those conversations to life so that you feel a part of them. Join me as I interview service leaders and industry experts in an effort to provide insightful, actionable information to those in service industries about how to embrace business transformation, adopt new technologies, and motivate a workforce in new ways.
Leadership Lessons of 2020
In this week’s mashup, we revisit some of the lessons guests have learned leading in such a tumultuous year as 2020.
4 Keys to Recruiting Success at Tetra Pak (And How COVID Has Changed the Game)
Bonnie Anderson, Global Manager of Talent Acquisition and Future Talent at Tetra Pak shares insight with Sarah on how the service world needs to evolve hiring at the strategic and practical levels as well as discusses how COVID has changed the game when it comes to recruiting and hiring.
What’s Your Touchless Service Strategy?
Michael Blumberg, President & CEO of Blumberg Advisory Group, joins Sarah to discuss what touchless service will look like in a post-pandemic world.
Making Mental Health a Focus in Service Leadership
Linda Tucci, Global Sr. Director of the Technical Solutions Center at Ortho Clinical Diagnostics, talks with Sarah about why – particularly this year – it is critical to make mental health a priority in service leadership and how she’s done so, for herself and her team.
ANDRITZ Shares Digital Transformation Lessons Learned
Klaus Glatz, Chief Digital Officer at ANDRITZ, talks with Sarah about customer needs driving digital transformation and service evolution as well as shares his biggest digital transformation lessons learned.
Adapting to New Customer Demands
Reeve Bunn, President, DSL; Mark Rentschler, Director of Customer Support, Makino; and Rudy Goedhart, Sr. Director of Business Intelligence, Spencer Technologies talk with Sarah about how COVID-19 has changed their customers’ needs and expectations and in what ways their businesses have adapted.
Customer ReviewsSee All
If service is your business, this podcast is a must listen
Listen to inspiring service leaders explain the critical lessons they are learning as they take their field service teams to the next level. I learn something in every episode!
Finally something insightful and inspiring for field service
Just discovered and plowing through all the episodes. I own a pest control business in Pittsburgh PA and listening to just a few episodes has already enlightened me and sparked new ideas and perspectives to help drive my business and scale to the next level. Thanks!
Learning what other top companies are up to is exciting. I work for a very large company that has locations all over the world. Though my company is in the top end of innovation and improving the employee experience, there is always room for improvement. When exploring other approaches to make improvements, this Podcast is very valuable as Sarah has done her work and brings the best information to her listeners.
Sarah’s interviews make you want to be a part of the conversation to pick the brains of the professionals. Well done!