Future of Service Mission Matters Network

Howard Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years of experience in this field, Tiersky has developed methods to get organizational alignment around transformation and implement it successfully, which is detailed in his book, WINNING DIGITAL CUSTOMERS. 


After leaving a senior role at Capgemini 12 years ago, Tiersky started his own firm with 1 client and 0 employees, which has since grown to over 75 people. Tiersky has won many awards and has driven massive and measurable value through transforming customer experiences. He has been named by IDG and Enterprise Management 360 as one of the “Top 10 Digital Transformation Influencers”, and has served as an adjunct professor at NYU. If an enterprise is looking to transform and win digital customers, Tiersky and his team are available to help.


To learn more, please visit:
https://www.arise.com/


Listen to more episodes on Mission Matters:
https://missionmatters.com/author/jonathan-shroyer/

This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and retention initiatives with functional work ranging across development of supporting service for diverse and underrepresented students. Excellent communication and interest-based problem solving with an emphasis in workflow initiatives and coordination of strategic planning. Cultural self-awareness and ability to negotiate across cultural and background differences. Full fluency in English and Spanish.


To learn more, please visit:
https://www.arise.com/


Listen to more episodes on Mission Matters:
https://missionmatters.com/author/jonathan-shroyer/

This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians.


Dr. Gazelle is faculty at Harvard Medical School, a 25-year practicing physician, and one of the preeminent physician coaches in America. She utilizes evidence-based neuroscience, mindfulness, and physician leadership techniques to not only help combat burnout, but to help physicians develop leadership skills, broaden emotional intelligence, increase their healthcare resilience capacity, and reach maximum potential despite ever-increasing demands. 


A longstanding mindfulness practitioner and certified mindfulness teacher, she helps clients become more present and able to meet the many demands they face. Dr. Gazelle helps physicians improve efficiency, manage conflict, and heighten team effectiveness, not only enhancing performance but maximizing fulfillment. Virtually and in person, she has coached over 500 physicians and physician leaders.


Dr. Gazelle’s physician coaching is results-oriented, tailored to the individual, and effective. Given her belief in the power of humor, her coaching is also enjoyable. Dr. Gazelle is passionate about helping fellow physicians enhance performance and achieve balance. She is highly invested in the outcomes her clients achieve and becomes a strong champion for success.


A founding member of the Harvard Institute of Coaching, a Master Certified Coach, and featured in The Physician Leadership Journal and American College of Physicians leadership webinars, Dr. Gazelle has been a pioneer in bringing the benefits of physician coaching to the medical profession.


A dynamic and sought-after physician burnout, leadership and resilience healthcare speaker, Dr. Gazelle gives in-person and virtual keynotes, workshops, and retreats across the globe, providing the resilience in healthcare and leadership tools needed for the marathon of a medical career.


To learn more, please visit:
https://www.arise.com/


Listen to more episodes on Mission Matters:
https://missionmatters.com/author/jonathan-shroyer/

Jonathan Shroyer talks with Jennifer Fisher, Chief Sales Officer - Higher Education at Worldstrides. Jennifer is an accomplished, results-driven senior sales executive with demonstrated career success growing revenue and new business. Almost 30 years recruiting, hiring, and training high-performing teams; building strategic partnerships to grow revenue and market share; defining and executing strategic vision; proactive decision-maker with the ability to communicate the vision and achieve business objectives


KEY ATTRIBUTES AND CORE COMPETENCIES
Executive Leadership & ManagementBusiness Development and GrowthPerformance, Process, and Change ManagementStrategic Planning/VisionCritical Thinking SkillsDrive For ResultsEthical Decision MakingCross-Functional Team BuildingTraining & Development



To learn more, please visit:
https://www.arise.com/


Listen to more episodes on Mission Matters:
https://missionmatters.com/author/jonathan-shroyer/

“John is a world class customer success leader!...” Thiago Teodoro - Director of Product Management & Product Strategy, Malwarebytes


”...I have a high regard for John’s ability to lead and mentor others. And while I can deeply laud his work ethic, grace in receiving feedback, and love of technology, it is his sense of humor, humility, and partnership that I will miss the most...” Scott Morris - Head of Strategic Advocacy, MobileIron


”...John brings a combination of relationship management, technical and business acumen to the table that makes him stand out in any organization. His attention to detail to do right by the company and by his customers is always front and center...” Parnaz Rafatjou - Chief of Staff & Head of Business Operations, MobileIron


”...What makes John a critical part to any team is his ability to affect change in
others, both up (other executives), down (his reports), and laterally (other groups)...” Frank Walsh - Vice President of Solution Architecture (Global), Malwarebytes


Specialties: Customer loyalty program, customer success program, branding and client services experience, mentorship, technical support management, and bi-lingual (Mandarin).


To learn more, please visit:
https://www.arise.com/


Listen to more episodes on Mission Matters:
https://missionmatters.com/author/jonathan-shroyer/

Host Jonathan Shroyer talks with Ajaie Albert,Co-Founder of Xclusive Financial Class.


Who is Ajaie Albert?


#1.  I have a desire to help everyone especially soldiers win at the financial game called “Capitalism” 


#2. As a Mentor Leader and Educator, I’m dedicated  to always learn and develop to provide you with value (I will learn, implement, educate, and mentor).


#3. I’m dedicated to creating family first generational millionaires and ensuring they have what they need to continue their success for generations to come!
To learn more, please visit:
https://www.arise.com/


Listen to more episodes on Mission Matters:
https://missionmatters.com/author/jonathan-shroyer/