100 episodes

The Futurum Tech Podcast (FTP), featuring Daniel Newman, Olivier Blanchard, and Fred McClimans, is a weekly podcast covering the latest in tech news, new products and services, mergers, earning, regulations, and so much more. From startups to industry leaders, from emerging tech to the latest in artificial intelligence and cyber security. If it's worth discussing, you'll find it here each week as the Futurum team of tech and equity analysts, and the occasional guest, discuss their Story of the Week, the Fast Five things you need to know, the biggest "tech bites" gaffe of the week, and their crystal ball predictions.

If you're in the tech industry, a tech leader, or just a tech enthusiast, then the Futurum Tech Podcast should be a staple in your weekly listening. Subscribe now and stay connected to this exciting journey into the world of technology.

For inquiries or more information on the show you may email the team at Futurum Research at podcast@futurumresearch.com or follow @FuturumXYZ on Twitter and feel free to direct inquires through that channel as well. To learn more about Future research please visit www.futurumresearch.com

As a reminder, the Futurum Tech Podcast is intended as an informational newsletter only. No investment advice is offered. While equities are frequently discussed, the analysts on this show are not in any way offering financial advice.

Futurum Tech Podcast Futurum Research

    • Technology
    • 5.0, 4 Ratings

The Futurum Tech Podcast (FTP), featuring Daniel Newman, Olivier Blanchard, and Fred McClimans, is a weekly podcast covering the latest in tech news, new products and services, mergers, earning, regulations, and so much more. From startups to industry leaders, from emerging tech to the latest in artificial intelligence and cyber security. If it's worth discussing, you'll find it here each week as the Futurum team of tech and equity analysts, and the occasional guest, discuss their Story of the Week, the Fast Five things you need to know, the biggest "tech bites" gaffe of the week, and their crystal ball predictions.

If you're in the tech industry, a tech leader, or just a tech enthusiast, then the Futurum Tech Podcast should be a staple in your weekly listening. Subscribe now and stay connected to this exciting journey into the world of technology.

For inquiries or more information on the show you may email the team at Futurum Research at podcast@futurumresearch.com or follow @FuturumXYZ on Twitter and feel free to direct inquires through that channel as well. To learn more about Future research please visit www.futurumresearch.com

As a reminder, the Futurum Tech Podcast is intended as an informational newsletter only. No investment advice is offered. While equities are frequently discussed, the analysts on this show are not in any way offering financial advice.

    Understanding the Ideal Human-Machine Relationship

    Understanding the Ideal Human-Machine Relationship

    On this special episode of the Futurum Tech Podcast - Interview Series, host Daniel Newman is joined by Logan Wilt, AI data scientist and Applied AI Center of Excellence Garage Leader at DXC Technology to talk about using AI to approach problem solving and the human-machine relationship we are now encountering. We also discussed how organizations can get started with AI and data collection — a must for the time we are living in.
     
    In our conversation, Logan and I discussed the coexistence of AI and humans. Despite the sci-fi movies, AI won’t ever fully replace humans. AI is learning from every interaction, but it still has shortcomings that humans need to compensate for. Just like humans have shortcomings that AI can compensate for. Organizations need to embrace that employees and AI have to work together in order to get the most out of the technology.
     
    Ideal AI-Human relationships exist already. Logan shared her thoughts on the benefits of ideal human-AI relationships that we are already seeing even just from simple software applications in the home like a self-learning thermostat and an Alexa device. AI is learning patterns from our behavior that is eliminating the need for us to spend time programming or fiddling with the thermostat. It’s a simple idea, but we are now free to spend more time on other tasks that might require more mental energy.
     
    Even something small like the predictive text in Google apps now can help us write an email faster. The ideal AI-human relationship allows us to spend time on things that really matter.
     
    Getting started with AI. Logan and I discussed how companies can get started on their AI journey which included understanding that AI and data are cyclical in nature, not linear. Logan recommended that companies start with the problem they want to solve and work backwards from there to determine the type of data that would need to be collected. Then examine it from the other direction and look at the type of data that needs to be collected and how it will be stored to determine the kind of AI that can be done. Data and AI influence each other.
     
    AI is creating jobs, not taking them. Lastly, I shared that AI, machine learning and data have created entire new departments in organizations with thousands of new jobs. Logan added that to fill these jobs, companies don’t need a data god. You need someone who is logical and curious and willing to put in the time to examine the issues. Companies can benefit from upskilling existing employees who fit this description instead of hiring someone entirely new. Data and AI are here to stay and if we want to make the most of it, we need the right talent to drive the processes.
     
    If your company is looking at adopting AI or expanding your existing AI program, this is one podcast you don’t want to miss. Also be sure to check out what DXC Technology is doing with AI — lots of exciting things are sure to come.

    • 26 min
    Using Existing Technology to Safely Return to Normal

    Using Existing Technology to Safely Return to Normal

    In this special episode of the Futurum Tech Podcast - Interview Series, host Daniel Newman is joined by Scott Harrell, Senior Vice President and General Manager of Intent Based Networking Group at Cisco to discuss the challenges and opportunities in the enterprise introduced by the pandemic and how existing technology will help us safely return to normal.
     
    Scott and Daniel covered a wide range of topics all related to the challenges and opportunities brought about by COVID-19 and how enterprises and learning to use the technology that they have to ensure business continuity both with employees at home and as we return to the workplace. They discussed:
     
    The greater need for agility in the enterprise which will likely lead to the faster adoption of new technologies like AI and automation.  
    Potential opportunities for the IT department to reskill, retool, and retrain in order to reach higher levels of productivity.  
    Using existing technologies like wireless devices on the network to help employees feel safe as they return to work.  
    Scott shared interesting technologies from Cisco and how companies could use them to act as contact tracing apps — and what this might mean for the future of how we use networks.

    • 28 min
    The Role of AI in a Pandemic, the Launch of Responsible AI, and What’s Ahead

    The Role of AI in a Pandemic, the Launch of Responsible AI, and What’s Ahead

    In this special episode of the Futurum Tech Webcast — Interview Series, host Shelly Kramer interviews Rob Walker, Pega’s VP of decisioning and analytics to discuss the role AI is playing in the pandemic, the launch of Pega’s Responsible AI ethical bias check, how empathy and ethics come into play and impact the bottom line, and also how organizations can benefit from leveraging AI moving forward.
     
    This conversation is intended as a preview to Pega’s upcoming Pegaworld iNspire virtual event being held on June 2, 2020, from 9 to 11:30am EDT. This high impact, low time commitment, interactive virtual event is free, sure to be packed with great information, and also available on demand for all registrants. Register for Pegaworld iNsprire here.
     
    Shelly and Rob covered a wide range of topics, all related to AI, ethics, empathy, and how all of them are playing a role in business operations (and customer experience), during these pandemic times and beyond. They discussed:
     
    Companies who are successfully leveraging AI in pandemic times and how they and their customers are benefitting;  
    How taking the long-term view of your customer relationships can actually be the most profitable view, and also lead to longer term loyalty.  
    How speeding up interactions and adding in empathy is something AI can do at scale, which organizations need most right now.  
    Responsible AI, a new offering from the team at Pega, and how an ethical bias check built in beyond the data science level can help businesses practice responsible AI in their engagement strategies.  
    Rob shared some interesting customer use case examples and some innovative approaches that Pega customers are taking in these pandemic times — and what that might mean for the future.
     
    Please also check out my other interviews with Pega SMES, including:
     
    The Pandemic is a Catalyst a Lot of Businesses Needed — It’s Time for a Massive Rethink (Don Schuerman, Pega CTO)
     
    How Banks Are Capitalizing on Pandemic-Fueled Digital Transformation to Serve Customers (Marc Andrews, VP of Financial Services and Insurance)
     
    How Businesses are Adapting Customer Service Strategies in Times of Disruption (Jeff Nicholson, global head of CRM)

    • 19 min
    Exploring the B2B Digital Buyers’ Journey with SAP’s Amanda Mountain

    Exploring the B2B Digital Buyers’ Journey with SAP’s Amanda Mountain

    On this episode of the Futurum Tech Podcast - Interview Series, host Daniel Newman welcomes Amanda Mountain, the Global Vice President of Marketing for Digital Commerce at SAP to discuss digital software buying, COVID-19 and some key findings from the 2019 B2B Digital Buyers’ Journey: Trends, Challenges, and Predictions report.
     
    B2B Digital Buyers’ Journey
     
    In late 2019, Futurum Research, in partnership with SAP published a research report on the digital buyers’ journey. Prior to the study, there was existing research that identified the consumerization of the B2B experience. Amanda shared that SAP was changing the way they were selling their products to an organization, but what she didn’t know was if that change was a result of the way buyers were changing or if SAP’s change made buyers change. In essence, we wanted to know which came first.
     
    The Need for Immediate Solutions
     
    Daniel shared that four out of five people surveyed said that the traditional annual software buying cycle in the enterprise was over. It makes sense with the move to the cloud that companies are looking to get what they want when they need it. People want immediate solutions. And that has never been more apparent than right now with COVID-19.
     
    Another interesting area the research uncovered is that not all software is created equal. Different categories were more commonly purchased digitally than others like analytics, business intelligence, and CRM software. But these categories and some of the findings might be different now that companies are forced to go digital due to the current pandemic.
     
    Amanda shared that developer tools were not a high digitally purchased priority in the research, but in Q1 of 2020, Web IDE, a developer tool from SAP was the top seller for the digital channel. COVID-19 has forced companies to reimagine development and really solidified the notion that every company is a software company. COVID-19 has also shown that software developers need to be more agile, productive, and efficient pushing developer tools to the top of digital buying categories. 
     
    Drivers of Digital Buying
     
    Daniel and Amanda discussed that it’s not surprising that the shift from traditional buying to digital buying is almost entirely aligned with the digitization of the organization and the promise of streamlined frictionless operational efficiency.
     
    What was surprising to Amanda though, is operational efficiency ranks higher than cost savings. Organizations are clearly looking to save their employees time and effort during the procurement process which is critical for B2B software companies to understand.
     
    The Digital Buying Ecosystem
     
    In recent years, companies like SAP, as Amanda said, have focused more on digital selling. Early research showed that B2B buyers wanted the experience to match B2C experiences. They wanted speed, transparency, flexibility, simplicity and personalization. Companies like SAP have worked to improve digital buying experiences with a better ecosystem that can deliver what B2B buyers want.
     
    The ecosystem that is built for digital buying is just as important as the software solutions. Partner extensions, add-ons, and enhancements need to be as easy to get as the software itself if you want digital buyers to continue to work with you.
     
    If you’d like to learn more about the digital buying experience check out the findings in the research report or listen to the entire conversation with Amanda and Daniel. This is one you don’t want to miss.
     
    While you’re at it, be sure to subscribe to the Futurum Tech Podcast so you never miss an episode.

    • 32 min
    How Businesses Are Adapting Customer Service Strategies in Times of Disruption

    How Businesses Are Adapting Customer Service Strategies in Times of Disruption

    In this episode of the Futurum Tech Webcast — Interview Series, host Shelly Kramer is joined by Jeff Nicholson, global head of CRM at Pega to discuss how businesses are adapting customer service strategies in times of disruption.
     
    This conversation is intended as a preview to Pega’s upcoming Pegaworld iNspire virtual event being held on June 2, 2020, from 9 to 11:30am EDT. This high impact, low time commitment, interactive virtual event is free, sure to be packed with great information, and also available on demand for all registrants — you’ll find a registration link at the bottom of these show notes.
     
    Shelly and Jeff covered a wide range of topics related to customer relationship management (CRM) and how businesses are adapting their customer service strategies in times of disruption including:
     
    The challenges the Pega team is seeing from their customers and what they are specifically asking for;  
    Examples of what organizations can do to help meet their customer service challenges;  
    The role that building empathy for customers into customer service operations can play, in times of pandemic and beyond;  
    How organizations and using technology to help develop strategies for providing exceptional customer service in times of disruption;  
    How NPL-powered email bots can help speed up email response times; and  
    How establishing microjourneys and smart case management systems can help reduce the time front line workers are spending tracking and managing all interactions.  
    Jeff shared a variety of fascinating real world use case examples that we can all learn from, and also talked a little about Pega’s Crisis Response Solutions Portfolio and how organizations are using and deriving value from that.
     
    He also shared some customer use case examples showcasing the innovative ways that Pega customers are embracing digital transformation, adapting their customer service strategies in times of disruption, and the technology solutions they’re using to make that happen.
     
    This is digital transformation personified and it was exciting to get an inside look at how organizations are pivoting, embracing technology, and developing customer service strategies that allow them to not only function, but hopefully to set themselves up to future-proof their operations moving forward.
     
    Here’s your reminder to make it a point to register for Pega’s upcoming Pegaworld iNspire virtual event being held on June 2, 2020, from 9 to 11:30am EDT. This high impact, low time commitment, interactive virtual event is free, sure to be packed with great information, and also available on demand for all registrants. Be sure and note that even if you can’t attend the virtual event in person on June 2nd, if you’ll register, you’ll be able to access the entire event on demand. Register for Pegaworld iNsprire here.
     
    Please also check out my other interviews with Pega SMES, including:
     
    The Pandemic is a Catalyst a Lot of Businesses Needed — It’s Time for a Massive Rethink (Don Schuerman, Pega CTO)
     
    How Banks Are Capitalizing on Pandemic-Fueled Digital Transformation to Serve Customers (Marc Andrews, VP of Financial Services and Insurance)

    • 16 min
    How Banks Are Capitalizing on Pandemic-Fueled Digital Transformation to Serve Customers

    How Banks Are Capitalizing on Pandemic-Fueled Digital Transformation to Serve Customers

    In this episode of the Futurum Tech Podcast, Interview Series, host Shelly Kramer speaks with
    Marc Andrews, VP of Financial Services and Insurance at Pega, to discuss how banks are capitalizing on pandemic-fueled digital transformation to serve their customers.
     
    This conversation is intended as a preview to Pega’s upcoming Pegaworld iNspire virtual event being held on June 2, 2020, from 9 to 11:30am EDT. This high impact, low time commitment, interactive virtual event is free, sure to be packed with great information, and also available on demand for all registrants. Register for Pegaworld iNsprire here.
     
    Shelly and Mark covered a wide range of topics, including:
     
    The challenges banks face in servicing their customers as a result of the global pandemic, and how banks and financial institutions are capitalizing on digital transformation to improve almost every part of their operations;  
    The impact working remotely presents for banks and financial institutions when handling an increased volume of requests and a different kind of customer requests than what they are accustomed to and a myriad of other challenges;  
    The gaps or full on deficiencies in some organizations’ digital capabilities and how the Band-Aid approach is out, and auditability, compliance, scalability, combined with the ability to shift resources as needed, is more important now than ever before.  
    The fact that despite the rise of FinTechs — who often offer slicker, more seamless digital experiences — this crisis might actually give banks the chance to recover and thrive and the factors that influence that;  
    What customers are looking for from their technology partners and what they seem to need the most;  
    The role intelligent automation can play in helping banks and financial institutions manage processes and cases from front to back and to be able to deliver those quickly.  
    Marc shared some interesting customer use case examples and some innovative approaches that Pega customers are taking spurred by the pandemic.
     
    There is a new way forward in financial services, and banks can use technology to increase their level of service, create and deepen customer loyalty, streamline processes, increase efficiencies, meet compliance objectives, and more effectively compete in what is an increasingly crowded marketplace.
     
    Check out the show recap of the interview I did with Pega’s Don Schuerman discussing how the pandemic might well be a catalyst a lot of businesses needed. You’ll find that here: The Pandemic is a Catalyst a Lot of Businesses Needed – It’s Time for a Massive Rethink.

    • 26 min

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