114 episodes

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Gain Grow Retain: B2B SaaS Customer Succes‪s‬ Gain Grow Retain

    • Entrepreneurship
    • 5.0 • 49 Ratings

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

    Completing a CS Certification and was it worth it? w/ CSM Office Hours

    Completing a CS Certification and was it worth it? w/ CSM Office Hours

    A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay...

    • 28 min
    CS Blueprint w/ Kristi Faltorusso: When to transition an account

    CS Blueprint w/ Kristi Faltorusso: When to transition an account

    In a weekly segment we've asked Kristi Faltorusso, VP of Customer Success at IntelliShift, to join us as we tackle Q&A that comes Inbound.  Our goal: to give tactical, direct advice to customer success leaders. --If you want to join the discussion...

    • 26 min
    How profitability is impacting customer success w/ CS Leadership Office Hours

    How profitability is impacting customer success w/ CS Leadership Office Hours

    A weekly segment:CS Leadership Office HoursEvery Thursday. 11:30am ET.https://lu.ma/CSLOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to...

    • 27 min
    Community is no longer an after-thought for your customers w/ Dani Weinstein

    Community is no longer an after-thought for your customers w/ Dani Weinstein

    Dani Weinstein, Senior Director of Customer Community and Growth at Kaltura, comes on to the podcast to talk about the Intersection of community and customer success. --If you want to join the discussion with thousands of other customer success leaders,...

    • 38 min
    Building relationships to prevent churn w/ CSM Office Hours

    Building relationships to prevent churn w/ CSM Office Hours

    A weekly segment:CSM Office HoursEvery Tuesday. 11:30am ET.https://lu.ma/CSMOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to you by Jay...

    • 26 min
    Prioritizing moments of truth with your customer w/ CS Leadership Office Hours

    Prioritizing moments of truth with your customer w/ CS Leadership Office Hours

    A weekly segment:CS Leadership Office HoursEvery Thursday. 11:30am ET.https://lu.ma/CSLOH--If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/This podcast is brought to...

    • 24 min

Customer Reviews

5.0 out of 5
49 Ratings

49 Ratings

Clarisse Gomez ,

Awesome Podcast!!!

Jeff & Jay, hosts of the Gain Grow Retain: B2B SaaS Customer Success podcast, highlights all aspects of customer Imperative and more in this can’t miss podcast! The host and expert guests offer insightful advice and information that is helpful to anyone that listens!

Marisa J2 ,

Loving it!!

I love how this podcast really engages you in each episode. There is so much great insight on SaaS customer success.

Zizi JM ,

Top insight for CS leaders

This is a great podcast on customer success, chock full of applicable insights to apply!

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