190 episodes

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

Gain Grow Retain: B2B SaaS Customer Success Gain Grow Retain

    • Business
    • 5.0 • 57 Ratings

In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.

    CS Blueprint: Inspiring Leaders and Ideas

    CS Blueprint: Inspiring Leaders and Ideas

    In this week's CS Blueprint, Jay, Kristi, and Jeff discuss inspiring leaders, ideas, and articles.
    Our goal: to give tactical, direct advice to customer success leaders.
    --
    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Krisi Faltorusso: https://www.linkedin.com/in/kristiserrano/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 46 min
    Customer Success and General Counsel w/ Lisa Gilley

    Customer Success and General Counsel w/ Lisa Gilley

    Today, Lisa Gilley, General Counsel at Higher Logic, is here today for a discussion with Jay and Jeff on how General Counsel and Customer Success teams can work together.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Lisa Gilley on LinkedIn: https://www.linkedin.com/in/lisagilley2021/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 45 min
    CS BluePrint: CS Articles and Brainstorming

    CS BluePrint: CS Articles and Brainstorming

    In this week's CS Blueprint, Jay and Jeff walk through a few customer success articles, and brainstorm CS strategies.
    Our goal: to give tactical, direct advice to customer success leaders.

    --
    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 29 min
    CS Operations w/ Christine Lavery

    CS Operations w/ Christine Lavery

    Today, Christine Lavery, Senior Director of Customer Success and Secure works, joins the show today for a discussion on customer success operations!

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Christine Lavery on LinkedIn: https://www.linkedin.com/in/christine-lavery/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 39 min
    Customer Onboarding and Implementation Processes w/ Jordan Silverman

    Customer Onboarding and Implementation Processes w/ Jordan Silverman

    Today, Jordan Silverman, Vice President of Customer Success at MarketMan, joins the show today for a discussion on customer success onboarding, and how to handle unresponsive customers during onboarding.

    If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/
    Connect with Jordan Silverman on LinkedIn: https://www.linkedin.com/in/jordansilverman/

    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 38 min
    Customer Education w/ CSM Office Hours

    Customer Education w/ CSM Office Hours

    This week the topic for discussion is around working customer education.

    A weekly segment:
    CSM Office Hours
    Every Tuesday. 11:30am ET.
    https://lu.ma/CSMOH
    --
    If you want to join the discussion with thousands of other customer success leaders, join
    Gain Grow Retain: http://gaingrowretain.com/
    This podcast is brought to you by Jay Nathan and Jeff Breunsbach...
    Jay Nathan: https://www.linkedin.com/in/jaynathan/
    Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

    • 22 min

Customer Reviews

5.0 out of 5
57 Ratings

57 Ratings

malfoxley ,

Great show!

Jeff and Jay, hosts of the podcast, highlight all aspects of tech and more in this can’t miss podcast! The hosts and expert guests offer insightful advice and information that is helpful to anyone that listens!

ASobering ,

Such a wealth of knowledge! 🧠

This is one of the most insightful podcasts that I have ever come across! Jay and Jeff do such a great job of sharing their wisdom and I love how they lead meaningful conversations with guests who bring so much experience to the table. Highly recommend checking this show out - you won’t be disappointed!

ps - The episode with Megan Bowen is not to be missed! All of her 10 Customer Commandments were SO spot on! 🙌

Mariburon ,

Phenomenal model

Loved hearing Jeff’s words about companies with good CSM strategy report higher profits. Thanks for making this. See you at office hours!

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