Generations of Empathy with Dave O’Brien and Sean O’Brien | 2024 NADA Show

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In this episode of the podcast, Paul J. Daly and Kyle Mountsier have a compelling conversation with Dave O'Brien, the Co-Founder and CEO of Quantum5, and Sean O'Brien, the Director of Community Management at Quantum5. The discussion centers around the evolution of training in the automotive industry and the importance of building empathy within dealer communities. Dave, with his extensive experience in the industry, and Sean, from a newer generation’s perspective, share insights on how technology and human interaction are vital in shaping the future of automotive sales and service. They delve into the challenges of creating effective training programs in a transaction-focused industry and the necessity of embracing technology to enhance productivity and personal development. The O'Briens also discuss the role of community management in supporting dealership staff, providing them with real-time assistance and personal coaching. Tune in to this episode to understand the significant impact of nurturing empathy and community in the automotive world.

0:00 - Intro

0:18 - Dave's Early Experience with Xerox and Technology

0:50 - The Role of Technology in Automotive Industry Evolution

1:11 - Balancing Technology with Human Development

2:16 - The Importance of Adapting to Technological Changes

3:24 - The Role of AI and Automation in Dealerships

4:33 - The Future of Technology and People in Automotive

5:53 - Outsell's Goals for 2024: Implementations, AI, and Support

6:36 - Emphasizing the Development of People in the Industry

8:19 - Final Thoughts and the Importance of Technology in Automotive

Dave O'Brien is the Co-Founder and CEO at at Quantum5

https://www.linkedin.com/in/david-obrien-5926735/

https://quantum5.ai/

Sean O'Brien is the Director of Community Management at Quantum5

https://www.linkedin.com/in/sean-patrick-o-brien-86b50210b/

This interview was brought to you by Quantum5: https://quantum5.ai/

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