Published weekly this is a podcast for anyone interested in Call & Contact Centres - whilst UK based the best practice and tips shared apply to listeners all over the world.
Come and listen to chats with Contact Centre Experts in all the disciplines we have in our vibrant, fun, creative and fast paced contact centres.
Hear how leaders have got to where they are now - gain from their experiences and insight.
Hosted by contact centre expert Martin Teasdale
#82 Dino Forte - CEO & Founder of Ventrica
Dino first came on the podcast over a year ago and we have a lot to talk about. The challenge facing all contact centres at the moment - recruitment is our first topic. We talk about Dino's views on why returning to our vibrant contact centres is so important. We talk about Ventrica's expansion internationally and their latest investments in technology. Dino rightly is considered one of the nicest guys in our industry and its always a pleasure to speak to him
#81 Mindset with Martin & Chris
Being a customer facing team member in our industry is tough, on this podcast we talk about mindset and the factors that are important in helping your agents get and keep the right one.
#80 Brucine Francis on Recruitment & Diversity & Inclusion
Brucine Francis is a Uk & International recruiter for the Customer Contact Industry and shares her expertise and journey. Brucine talks about her work in Diversity and Inclusion and recounts her own experiences of dealing with racism in her life. Brucine is amazing and I am so glad I did this podcast so you can hear her too.
#79 Nik McEwan is back for a record breaking 5th appearance.
Nik is a good mate now having chatted many times both on the podcast and off it. He's a successful business owner, charity champion and Linkedin leader. Today we talk about many many things that were on Niks mind.
#78 James Revell shares his views & knowledge on our industry
James is always a great listen - his knowledge, skills and just the person he is makes for a great episode.
#77 GOOW Michael Sherwood - Head of Digital Experience at ATOM Bank
I've known Michael since 2017 when we judged together and he has been someone I have wanted to come on the podcast since I set it up in 2019. Michael is a subject matter expert in call & contact centres, CX and DX and shares his career journey, his passion for customers, start up tips, and shares the journey that Atiom have been on. A great episode and guest - hope you enjoy.