There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres & what vibrant, vital, diverse, exciting engagement centres they really are.
I’ll be chatting to people who know their stuff and are doing great things in all area’s of the Contact Centre world.
#39 Nathan Simmonds talks Coaching, Mindset and Leadership
Nathan Simmonds is a Leadership Coach & Trainer and expert in Leadership skills and coaching. Nathan has worked across a variety of industries across multiple continents and has a multi-cultural understanding of leadership and what good and bad looks like.
He shares one great tips and this episode will be really useful to all levels in your organisation - a real pleasure to spend time with Nathan.
#38 Martin Hill-Wilson on Emotive CX and a range of other topics.
If you've attended an event in our industry I bet Martin was one of the speakers.
A seminal figure and thought leader in our industry.
I was lucky enough to sit with Martin and talk about Emotive CX and a range of other topics including the future of our industry. A person who needs no introduction this is a must listen episode if you are interested in the contact centre industry.
#37 A weekly update and an announcement about Get out of Wrap
Hi Everyone, thanks for listening. In this episode I talk about what I have been up to last week , preview the next guests and highlight a job seeker.
Then I announce a charity partnership between Get out of Wrap and Naomi House/ Jacksplace.
Naomi House & Jacksplace hospices provide expert hospice care to more than 525 life limited and life threatened children, young adults and their extended families from Hampshire, Wiltshire, Dorset, Berkshire, West Sussex, Surrey and the Isle of Wight.
When a child or young adult is diagnosed with a life limiting condition, Naomi House & Jacksplace becomes their home from home.
Their teams take the time to really get to know the family and fully understand their wishes. We offer them vital respite support, giving them the chance to recharge their batteries and regroup in a calm, fun and welcoming environment. In times of emergency Naomi House & Jacksplace is there, giving families the help they need through difficult times. And at the end of a child or young adult's life, we pull out all the stops to give them a peaceful and dignified end, surrounded by family members.
This standard of care costs money; £9.2 million per year to be precise. With less than 11% of income coming from Government and statutory sources, Naomi House & Jacksplace is reliant on the support of people like you.
I am raising money for the charity and asking my guests who come on to make a small contribution too - if you'd like to support this charity please go to https://www.justgiving.com/fundraising/getoutofwrap-martin-teasdale
#36 Nik McEwan - Charity Expedition Leader, Bid Writer, Outdoor adventurer, Linkedin personality is back
Nik and I first spoke in May 2019 after his solo walk to Edinburgh that raised awareness and thousands of £ for Shelter. A lot has happened since then for Nik. He brings me up to date on what he's been up to, we chat about his charity work in Uganda, his approach to Linkedin , a day in the life of Nik, mental health and more.
It's been a journey with Nik, we disagreed on points in the past but Nik is authentic and always seeks to understand and that has led to , in his own words, him evolving.
I'm glad to know Nik and enjoyed chatting to him - hope you do too.
#35 Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry.
Leigh Hopwood CEO of the CCMA chats about the future of the CCMA, awards, sharing best practice and the contact centre industry. Leigh lists the must attend events coming up including the National Conference. She shares her insight into the industry now and in the future. if you are interested in contact centres or in the industry this is a must listen.
#34 Helen Manahan's hat trick appearance
I am lucky enough to work with Helen and she really is an SME in the world of contact centre quality assurance and training. She has been on Get out of wrap twice before and I'm sure you'll be pleased to know this episode is no different to the previous two in that Helen is very insightful and engaging. She talks about CX, CSAT, NPS and where QA sits in a holistic view of customer experience, the impact of the changes this year to QA and customer experience and as is our want we journey into some random conversations too.