Getting Real About Customer-Centricity (with Annette Franz‪)‬ The Combustion Chronicles

Lots of organizations talk about being customer centric; this week's guest actually makes customer centricity happen. Join the conversation as host Shawn Nason gets real with internationally recognized thought leader, keynote speaker, and author Annette Franz about focusing on the humans in Experience Ecosystems by putting customers in the center of the organization's discussions, decisions, and designs.
Learn more about your ad choices. Visit megaphone.fm/adchoices