Getting to Standard Work in Health Care with Patrick Graupp & Martha Purrier

Patrick Graupp began his training career at

the SANYO Electric Corporate Training Center in Kobe, Japan, after graduating

with highest honors from Drexel University in 1980. There he learned to deliver

TWI and other training to prepare employees for assignment outside of Japan. He

was transferred to a compact disc fabrication plant in Indiana, where he

obtained manufacturing experience before returning to Japan to lead SANYO’s

global training effort. Graupp earned an MBA from Boston University during this

time and was later promoted to the head of Human Resources for SANYO North

America Corp. in San Diego, California, where he settled.

Graupp

delivered a pilot project in 2001 to reintroduce TWI in the United States. The

positive results encouraged him to leave SANYO in 2002 to deliver the TWI

program on a wider scale throughout the United States in the same manner as he

had been taught in Japan. He described this in his book The TWI Workbook:

Essential Skills for Supervisors, a Shingo Research and Professional

Publication Prize recipient for 2007. With colleagues in Syracuse, NY he helped

found the TWI Institute which has developed over 3,000 certified trainers who

teach TWI on six continents in over 30 countries in 18 languages. He is the

author of numerous books on TWI including Creating an Effective Management

System: Integrating Policy Deployment, TWI, and Kata which was published in

2020.

Martha

Purrier is a registered nurse with over 30 years of experience in the

health care setting. She earned a master’s degree specializing in the clinical

care of patients with cancer and in the training of nurses. During the past 20

years, she has worked at Virginia Mason Medical Center in Seattle, Washington,

in a variety of positions: Oncology Clinical Nurse Specialist, Director of

Inpatient Oncology and IV Services, Director of the Kaizen Promotion Office and

Director of Nursing Services at Bailey-Boushay House. Virginia Mason adopted

Lean as a management methodology in 2001, and Purrier was certified in Rapid

Process Improvement Workshops in 2006. During her work in IV therapy, the team

won the Mary McClinton Patient Safety award for the application of Lean

methods, which produced increased safety for patients receiving central lines.

In 2008, Purrier was appointed to the Kaizen Fellowship Program. She is a

certified instructor of the TWI Job Instruction program and has spoken

internationally on the application of TWI and Lean to health care.

Contact CEOD@bmhcc.org if you have any questions about claiming credit.

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