Getting your employees to deliver the best customer experience with Bill Coughlin and Jeff Wysong Built to Lead

In this episode of The Lippert Built to Lead Podcast, Bill Coughlin, Director of Leadership Development, speaks with Jeff Wysong, Vice President of Sales - Marine at Lippert Components. They talk about what they do as leaders to encourage their team members to bring out the best of themselves every day.
 
“I look at some of the greatest leaders, some of the greatest coaches, and I think there’s two things that always come to the top. 1. Their humility, right? And who they are. And the other thing that I see fascinating is they always want to serve others. It’s never about themselves. They’re super humble and it’s always about their team members and what they see in others.” -Bill Coughlin [09:48]
 
“If you want to grow, you have to grow your team so you can grow. Because if you leave and your department fails because you left because you left, you went on to the next level, what good did you do at yourself?” -Jeff Wysong [21:06]
 
What You Will Learn:
[01:03] Meet Jeff Wysong
[02:48] If there’s a difference between leadership and coaching
[04:24] How to get the best out of your players
[06:52] Ways to go after that excellence every day
[10:48] The three C’s
[14:02] Engaging online
[18:15] Being a coach is asking the right questions
[20:07] One of Jeff’s success stories
[24:07] Have an intense focus and radical execution
 
Resources:
Visit our website: https://www.lci1.com/academy
Email us: academy@lci1.com