An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
Unveiling the Recipe for Restaurant Expansion with Gus Malliaras
Get ready to feast on some delicious insights as we sit down with Gus Malliaris, the genius behind Detroit Wing Company and its rise from a singular location to 31 thriving branches. We unwrap the secrets behind Gus's success underscoring the power of customer experience in the restaurant game.
On this episode, you'll learn from Gus about:
Leader by example Handling multiple locationsInstilling passion in employeesMore!Thanks, Gus!
Customer Loyalty in a Competitive Industry With Joe Fontana
Meet Joe Fontana, the charismatic owner of a successful chicken sandwich restaurant, Fry the Coop. With an unwavering commitment to enhancing the guest experience, Joe reveals how he's carved out a successful niche within the bustling chicken industry. We tackle the tough topic of survival in a cut-throat market and the ever-changing restaurant industry trends.
On this episode, you'll learn from Joe about:
Timeless menu itemsNurturing strong community connectionsTackling customer complaints head onMore!Thanks, Joe!
Setting the Table for Success in Brand Expansion With Troy Hooper
Join us as we sit down with Troy Hooper, CEO of Hot Pallet America, the parent company of dining phenomenon, Pepper Lunch, and dive into the unique experience that sets them apart. Troy shares not only the intriguing locations of these restaurants but also his perspective on how to stand out in the food industry through exceptional hospitality, regardless of the restaurant type.
On this episode, you'll learn from Troy about:
Setting clear expectations for customersPursuit of Feedback Innovative approach to international brandsMore!Thanks, Troy!
Behind the Scenes of a Successful Restaurant Experience with Donna Josephson
Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the common pitfalls marketers often stumble into in the restaurant industry and emphasises the vital role of a partnership between marketers and operators in delivering a memorable guest experience.
On this episode, you'll learn from Donna about:
Addressing diverse needs of guests Importance of emotional connection Rapid innovationMore!Thanks, Donna!
Emerging Trends and Challenges in the Restaurant Industry With Sam Oches
Ever wondered about the inner workings of the restaurant industry? Sam Oches is an award-winning editorial director of Informa's Restaurant and Food Group. Sam Oches has had his eye on the industry for quite some time and has developed an eye for exploring the factors shaping this dynamic landscape.
On this episode, you'll learn from Sam about:
Labor availabilityRise of automation Tip cultureMore!Thanks, Sam!
A Slice of Superior Customer Service With Deric Rosenbaum
Get ready to uncover the mysteries behind the success of Groucho's Deli, an iconic restaurant that's stood the test of time for 80 years. Deric Rosenbaum, the president of this thriving chain, joins us on the show to share his insights on a two-fold approach to innovation and the significance of open platforms.
On this episode, you'll learn from Deric about:
Customer engagement Using feedback to redirectCompatible traditional and progressive guest experience tacticsMore!Thanks, Deric!
Favorite episode so far
Michel Falcon dropped straight GEMS !!! 👏🏾🙌🏾 Favorite episode 🥳
Love the host’s energy and the guests they have on are super informative!