An ad free resource for restaurateurs! Over 100 episodes and a new episode every Monday. Listen in to learn from industry leaders how to grow your restaurant, improve your guest experience, turn your customers from strangers to friends, and to leverage data and marketing tools to increase your revenue.
The À la Carte Customer Experience with Michel Falcon
Michel Falcon is an entrepreneur, best-selling author, creator of a successful hospitality company, and is currently building Brasa Peruvian Kitchen. His expertise is in restaurants, customer experience management, company culture, employee engagement, and career development (#SteerYourCareer).
On this episode, Michel and host Zack Oates discuss:
What being a people-first restaurant meansHow to surgically cut costsHow to pay your employees wellMoreThanks, Michel!
Breathing Life Into The Restaurant Industry With Sun Choi
Sun Choi is the Co-founder of Yummy's Korean BBQ and Sushi, a family-run restaurant located in Orem, Utah. In this episode of Give An Ovation, Sun Choi offers valuable insight as to what inspired him to leave the IT security industry and open a restaurant alongside his family. This episode is extremely personable as we learn more about his culture, motivations, and priorities.
On this episode, Sun and Host Zack Oates discuss:
His transition from the tech to restaurant industryIncentive marketingHow his perspective on money has evolvedGiving back to the communityDrawing on cultureMoreThanks Sun!
The Restaurant Tech Revolution With Chad Horn
Chad Horn, Co-founder and COO of Devour, is bringing restaurant tech to a whole new level. Devour is the first web3 payments, NFT and rewards platform catering to restaurants and their guests. Chad has paved a people-oriented career and is bringing the immense opportunities of Web3 technology to restaurants. Chad's episode is only the tip of the iceberg when it comes to the changes coming for the restaurant industry. You don't want to miss out.
On this episode, Chad and Host Zack Oates discuss:
Digital AssetsOwning your dataWeb3The future of restaurant techMoreThanks Chad!
Good, Better, Best; Continuous Brand Development With Lee Kindell
This episode of Give An Ovation Features Lee Kindell, Founder and CEO of Moto Pizza! Famous for their deepish and other delicious and doughy menu items, Kindell is an expert at bettering your brand. The key ingredient? Passion. Tune in to Lee's deep dish on how to develop your brand through passion, skill, and drive.
On this episode, Lee and Host Zack Oates discuss:
Developing brand elementsPushing through obstaclesImportance of passionMoreThanks Lee!
Cooking Up Consumer Insights With Massimo Noja De Marco
As CEO and founder of Piestro, a fully automated pizzeria, Massimo Noja De Marco is no stranger to thinking creatively and bringing positive guest oriented service culture. With over 20 years experience in the hospitality industry, Massimo is commandeering innovation within the restaurant industry.
On this episode, Massimo and Host Zack Oates discuss:
Ghost kitchensQuality over quantityUnderstanding the consumerMoreThanks Massimo!
The Science of Franchising With Troy Hooper
As founder and CEO of not one but two companies, Troy Hooper is a jack of all trades! As founder and CEO of Kiwi Restaurant Partners, Hooper offers hospitality consulting, management, development, franchising, and concept creation services. This podcast is especially engaging and you definitely won't want to miss it.
On this episode, Troy and Host Zack Oates discuss:
What makes a successful franchiseConsistencyCommunicating with the consumerMoreThanks Troy!
Favorite episode so far
Michel Falcon dropped straight GEMS !!! 👏🏾🙌🏾 Favorite episode 🥳
Love the host’s energy and the guests they have on are super informative!