At Constellation, we truly believe that what’s good for health care teams is good for business. That’s why we created our podcast: Good care. Good business. Our team of experts will discuss a variety of topics related to supporting your care teams and reducing risk in your practice when it comes to the biggest drivers of medical professional liability claims.
Where to Start
When a harm event or unanticipated outcome occurs, the first step an organization should take is to report the event. Early reporting has many benefits—primarily, doing so introduces the four core services of HEAL®: Clinician Peer Support, risk consultation, communication assistance and an expert case review. These services provide benefits to your organization that will boost provider wellbeing, improve processes, strengthen relationships, and accelerate insights, all beginning with one easy step.
Closing the Loop
An unanticipated outcome serves an important purpose—it provides an opportunity for the organization to analyze what happened as objectively as possible, with help from their medical professional liability provider. With the HEAL® program, Constellation® conducts a thorough review of the harm event and identifies ways to improve processes. The goal is to reduce future harm events through best practices and tools and help from our team of risk experts.
Why Culture Matters
HEAL® is about more than just managing potential harm events. The program prioritizes patient/resident safety, provides learning opportunities, and helps to foster an accountable culture. These are ambitious goals! There’s a great deal to be gained by committing to culture change – it can help reduce harm events and lessen the negative impacts when they do occur.
The HEAL℠ program defines resolution in several ways. Resolution can mean developing an understanding of how the clinician is coping with the aftermath of a harm event and offering support if needed. Early resolution can happen by conducting an early expert review of the adverse outcome to determine if the standard of care was met. This review helps to frame the conversation between the care team and the patient/resident and their family. Resolution also means letting our customers know that they can communicate, along with guidance on what and how they should communicate.
Peace of Mind from Early Case Reviews
After a harm event occurs, clinicians oftentimes question whether or not the care they provided was up to standard. More often than not, our external expert review determines that care was appropriate. Early case reviews can settle anxious nerves and help provide peace of mind for policyholders. Listen along to hear our team discuss additional benefits.
Communicating After Harm Events
Open and honest communication between the care team, the patient and the family is critical for all parties to move forward after a harm event occurs. This episode explores how the HEAL℠ program’s communication coaching services can guide caregivers and their teams through communication challenges in ways that help everyone reach healing and resolution. Listen along to learn more.