23 min
Goodbye 2020 Lessons Learned Chapter Four - Assist and Escalation Backstage at the Customer Experience
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- Management
In the final installment of our series on the contact center realities in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss knowledge base tools and the need for assist and escalation support for work at home agents.
Please send any comments or topic suggestions to info@powerhouse1.com
In the final installment of our series on the contact center realities in the era of Covid, Kathleen and Senior PowerHouse Consultant Dennis Hauser discuss knowledge base tools and the need for assist and escalation support for work at home agents.
Please send any comments or topic suggestions to info@powerhouse1.com
23 min