Growing a CS Team: Joseph Schmitt on leading success at UpKeep

Joseph Schmitt, VP of Success at UpKeep, shares his learn-by-doing approach to growing Customer Success teams. 

Joseph Schmitt is exactly the type of growth story we like to tell—from a few perspectives.

He’s had a surprisingly fast personal career arc from entry-level support to senior Customer Success leader and also helped grow two startup customer success teams from the ground up.

On today’s show, Joseph and Alex chat about:

• Transitioning from entry-level support to management & senior leadership
• Joining UpKeep as their first CS hire
• Hiring and retaining UpKeep’s CS team for the past 6 years
• Structuring UpKeep’s CS teams
• Working with a non-tech-savvy customer base
• Advice for early CS hires