Growing from a novel print on demand store to a Real business with Crown and Paw Founder Adam Reed

Adam is the founder of Crown & Paw, a brand that sells totally unique products to every single customer. He scaled from Zero to $10 Million in 9 months in a space where serious scaling appears to be impossible.

Key moments in this episode.

0:22 Going to 10 million in revenue through print on demand

4:30 Print on demand is not dropshipping. 

6:00 Keeping customers happy while automating the entire process.

7:00 Dealing with payment processors and credit cards amid delayed orders.

8:30 Dealing with customer service going into the holiday season

10:00 Pivoting to a pet lifestyle brand versus a novelty brand.

11:40 Planning for an exit with a healthy business versus a one time lift in sales.

15:00 Dealing with 2000 back orders, and overloading Zapier with automations.

19:00 The uncomfortable conversation around letting people go.